Daily Management System of the Henry Ford Production System: QTIPS to Focus Continuous Improvements at the Level of the Work.

Abstract:

OBJECTIVES:To support our Lean culture of continuous improvement, we implemented a daily management system designed so critical metrics of operational success were the focus of local teams to drive improvements. METHODS:We innovated a standardized visual daily management board composed of metric categories of Quality, Time, Inventory, Productivity, and Safety (QTIPS); frequency trending; root cause analysis; corrective/preventive actions; and resulting process improvements. RESULTS:In 1 year (June 2013 to July 2014), eight laboratory sections at Henry Ford Hospital employed 64 unique daily metrics. Most assessed long-term (>6 months), monitored process stability, while short-term metrics (1-6 months) were retired after successful targeted problem resolution. Daily monitoring resulted in 42 process improvements. CONCLUSIONS:Daily management is the key business accountability subsystem that enabled our culture of continuous improvement to function more efficiently at the managerial level in a visible manner by reviewing and acting based on data and root cause analysis.

journal_name

Am J Clin Pathol

authors

Zarbo RJ,Varney RC,Copeland JR,D'Angelo R,Sharma G

doi

10.1309/AJCPLQYMOFWU31CK

subject

Has Abstract

pub_date

2015-07-01 00:00:00

pages

122-36

issue

1

eissn

0002-9173

issn

1943-7722

pii

144/1/122

journal_volume

144

pub_type

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