Abstract:
:Some words and phrases used by health care providers may be perceived as insensitive by patients, which could negatively affect patient outcomes and satisfaction. However, a distinct concept that can be used to describe and synthesize these words and phrases does not exist. The purpose of this article is to propose the concept of language sensitivity, defined as the use of respectful, supportive, and caring words with consideration for a patient's situation and diagnosis. Examples of how language sensitivity may be lacking in nurse-patient interactions are described, and solutions are provided using the RESPECT (Rapport, Environment/Equipment, Safety, Privacy, Encouragement, Caring/Compassion, and Tact) model. RESPECT can be used as a framework to inform and remind nurses about the importance of sensitivity when communicating with patients. Various approaches can be used by nurse educators to promote language sensitivity in health care. Case studies and a lesson plan are included. J Contin Educ Nurs. 2017;48(11):517-524.
journal_name
J Contin Educ Nursjournal_title
Journal of continuing education in nursingauthors
Aycock DM,Sims TT,Florman T,Casseus KT,Gordon PM,Spratling RGdoi
10.3928/00220124-20171017-10subject
Has Abstractpub_date
2017-11-01 00:00:00pages
517-524issue
11eissn
0022-0124issn
1938-2472journal_volume
48pub_type
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