Successful implementation of a telemedicine-based counseling program for high-risk patients with breast cancer.

Abstract:

:An interactive audio and video telemedicine feasibility program was established to provide counseling on breast cancer risk-reducing strategies for underserved, high-risk Alaskan native women through a collaboration among the Alaska Native Medical Center, the Mayo Clinic Breast Clinic, Mayo's Center for Innovation, and the Alaska Federal Health Care Access Network. The telemedicine model included a navigator to facilitate patient encounters (referrals, electronic records, and scheduling) and a subscription billing contract. Between January 1 and December 31, 2011, 60 consultations were provided to the Alaska Native Medical Center. A survey of a sample of 15 women demonstrated overall patient satisfaction of 98% pertaining to the experience, technology, and medical consultation. The referring physician satisfaction, from 11 visit surveys and 8 referring physicians, revealed 99% satisfaction with the service. In this telemedicine pilot study, we demonstrated the feasibility of a telemedicine program to provide integrated specialty care that resulted in a positive effect on patient satisfaction. This program has a sustainable business model, thus creating a new modality for health care delivery.

journal_name

Mayo Clin Proc

journal_title

Mayo Clinic proceedings

authors

Pruthi S,Stange KJ,Malagrino GD Jr,Chawla KS,LaRusso NF,Kaur JS

doi

10.1016/j.mayocp.2012.10.015

subject

Has Abstract

pub_date

2013-01-01 00:00:00

pages

68-73

issue

1

eissn

0025-6196

issn

1942-5546

pii

S0025-6196(12)01040-3

journal_volume

88

pub_type

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