Physician communication skills training: a review of theoretical backgrounds, objectives and skills.

Abstract:

CONTEXT:Significant shortcomings have been noted in the literature in communication skills training for practising doctors. Given the importance of competent communication to the doctor-patient relationship and health care in general, these shortcomings should be addressed in future research. OBJECTIVE:Research into physician communication skills training is examined with respect to the communication objectives and behaviours that are addressed. METHODS:A Medline search of literature from 1990 to the present was conducted. RESULTS:A total of 26 studies of doctor communication skills training were found. The majority of studies included insufficient information about the communication behaviours taught to participants. In several studies, there was a mismatch between stated behaviours and instruments or procedures used to assess them. CONCLUSION:Three recommendations are suggested. Firstly, future researchers should take greater care in matching assessment instruments with stated communication skills. Secondly, researchers should provide and use a theoretical framework for selecting communication skills to address in interventions, and thirdly, the timing of communication skills within the interview context should be part of the instruction in interventions.

journal_name

Med Educ

journal_title

Medical education

authors

Cegala DJ,Lenzmeier Broz S

doi

10.1046/j.1365-2923.2002.01331.x

keywords:

subject

Has Abstract

pub_date

2002-11-01 00:00:00

pages

1004-16

issue

11

eissn

0308-0110

issn

1365-2923

pii

1331

journal_volume

36

pub_type

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