A continuous quality improvement program to focus a college of pharmacy on programmatic advancement.

Abstract:

OBJECTIVE:To enhance the achievement of a college of pharmacy's goals for education, research, and service missions by implementing an excellence program based on the Studer Group model for continuous quality improvement. METHODS:The Studer model was combined with university strategic planning for a comprehensive quality-improvement program that was implemented over 5 years. The program included identifying and measuring key performance indicators, establishing specific "pillar" goals, aligning behaviors with goals and values, and training leaders. RESULTS:Assessment of key performance indicators over 5 years demonstrated progress toward achieving college goals for student and faculty satisfaction, research funding, numbers of students seeking formal postgraduate training, and private giving. CONCLUSIONS:Implementation of a continuous quality-improvement program based on the Studer program enabled the college to focus on and meet its yearly and strategic goals for all components of its mission.

journal_name

Am J Pharm Educ

authors

Hall PD,Dipiro JT,Rowen RC,McNair D

doi

10.5688/ajpe776117

subject

Has Abstract

pub_date

2013-08-12 00:00:00

pages

117

issue

6

eissn

0002-9459

issn

1553-6467

pii

ajpe117

journal_volume

77

pub_type

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