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Listening for feelings: identifying and coding empathic and potential empathic opportunities in medical dialogues.

Abstract：

:The objective of the study was to validate the model of empathic opportunity (EO) and potential empathic opportunity (PEO) using the Roter Interaction Analysis System (RIAS) in a sample of cancer patients. Thirty-nine audio taped consultations at an outpatient oncology clinic performed by four oncologists were previously coded with the Roter Interaction Analysis System for another purpose. These consultations were also coded by two raters with the empathic and potential empathic opportunity method (E-PE-O method). The reliability of EO and PEO coding was satisfactory. Most of the EOs were found within the RIAS category "showing concern". The PEOs were found in both the socio-emotional and the instrumental categories of the RIAS. We conclude that the E-PE-O method is a good starting point for studying the empathy process in oncology consultations.

journal_name

Patient Educ Couns

journal_title

Patient education and counseling

authors

Eide H,Frankel R,Haaversen AC,Vaupel KA,Graugaard PK,Finset A

doi

10.1016/j.pec.2003.09.006

subject

Has Abstract

pub_date

2004-09-01 00:00:00

pages

291-7

issue

3

eissn

0738-3991

issn

1873-5134

pii

S0738399103002805

journal_volume

54

pub_type

杂志文章

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