Abstract:
BACKGROUND:Cancer patients and their oncologists often report differing perceptions of consultation discussions and discordant expectations regarding treatment outcomes. CONNECT, a computer-based communication aid, was developed to improve communication between patients and oncologists. METHODS:CONNECT includes assessment of patient values, goals, and communication preferences; patient communication skills training; and a preconsultation physician summary report. CONNECT was tested in a 3-arm, prospective, randomized clinical trial. Prior to the initial medical oncology consultation, adult patients with advanced cancer were randomized to the following arms: 1) control; 2) CONNECT with physician summary; or 3) CONNECT without physician summary. Outcomes were assessed with postconsultation surveys. RESULTS:Of 743 patients randomized, 629 completed postconsultation surveys. Patients in the intervention arms (versus control) felt that the CONNECT program made treatment decisions easier to reach (P = .003) and helped them to be more satisfied with these decisions (P < .001). In addition, patients in the intervention arms reported higher levels of satisfaction with physician communication format (P = .026) and discussion regarding support services (P = .029) and quality of life concerns (P = .042). The physician summary did not impact outcomes. Patients with higher levels of education and poorer physical functioning experienced greater benefit from CONNECT. CONCLUSIONS:This prospective randomized clinical trial demonstrates that computer-based communication skills training can positively affect patient satisfaction with communication and decision-making. Measurable patient characteristics may be used to identify subgroups most likely to benefit from an intervention such as CONNECT.
journal_name
Cancerjournal_title
Cancerauthors
Meropol NJ,Egleston BL,Buzaglo JS,Balshem A,Benson AB 3rd,Cegala DJ,Cohen RB,Collins M,Diefenbach MA,Miller SM,Fleisher L,Millard JL,Ross EA,Schulman KA,Silver A,Slater E,Solarino N,Sulmasy DP,Trinastic J,Weinfurt Kdoi
10.1002/cncr.27874subject
Has Abstractpub_date
2013-04-01 00:00:00pages
1437-45issue
7eissn
0008-543Xissn
1097-0142journal_volume
119pub_type
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