Aligning internal organizational factors with a service excellence mission: an exploratory investigation in health care.

abstract：:This study examines one specific type of collaboration activity in a community health collaborative. The focus of the research is the operations level where services are coordinated, patients are referred, and access may be improved for vulnerable populations. Using a case study approach, we examine the creation of a ...

journal_title：Health care management review

authors： Lemak CH,Johnson C,Goodrick EE

更新日期：2004-07-01 00:00:00

abstract：:Managers may desire an approach to combining multiple productivity measurements into one score. This article demonstrates two approaches to aggregating multiple measurements, data envelope analysis (DEA) and the Multicriteria Performance/Productivity Measurement Technique (MCP/PMT). These methods are applied to actual...

journal_title：Health care management review

authors： Young ST

更新日期：1992-04-01 00:00:00

abstract：BACKGROUND:Redundancy is mostly conceived as "waste" resulting from inefficient operations that ought to be eliminated. However, there are scholars who challenge this view and argue that redundancy is an essential element in facilitating reliable and safe operations in health care delivery processes. The ambiguity on r...

journal_title：Health care management review

authors： Tay HL,Singh PJ

更新日期：2019-06-26 00:00:00

abstract：:Specialty care institutions will face many concerns during the remainder of this decade. Increased intermediary and community education, establishing reliable benchmarks, understanding and dealing with a competitive marketplace, and establishing improved professional productivity are some of the major challenges. ...

journal_title：Health care management review

authors： Eckenhoff EA,Kerstetter AL,White AR

更新日期：1983-01-01 00:00:00

abstract：BACKGROUND:As safety net providers, public hospitals operate in more challenging environments than private hospitals. Such environments put public hospitals at greater risk of financial distress, which may result in privatization and deterioration of the safety net. PURPOSE:The purpose of this study was to investigate...

journal_title：Health care management review

authors： Ramamonjiarivelo Z,Weech-Maldonado R,Hearld L,Menachemi N,Epané JP,O'Connor S

更新日期：2015-10-01 00:00:00

abstract：:Examination of price trends from 1935-1966 shows that medical care prices in the United States have not always been disproportionately high. With the enactment of Medicare and Medicaid, however, many health care costs became overpriced. ...

journal_title：Health care management review

authors： Milch RA

更新日期：1979-04-01 00:00:00

abstract：:The appropriate discount rate for evaluation of capital expenditures depends on leverage, taxation, cost-based reimbursement, and risk. A method is presented to account for these effects that is both practical and consistent with theory. ...

journal_title：Health care management review

authors： Wheeler JR,Smith DG

更新日期：1988-04-01 00:00:00

abstract：:Using a combination of qualitative and quantitative research methodologies, this study identifies the dimensions of hospital service quality, operationalizes the dimensions, and develops an instrument to measure patient satisfaction. This instrument, the Key Quality Characteristics Assessment for Hospitals (KQCAH) sca...

journal_title：Health care management review

authors： Sower V,Duffy J,Kilbourne W,Kohers G,Jones P

更新日期：2001-04-01 00:00:00

abstract：:All types of acute care hospitals across the U.S. are becoming increasingly involved in offering CAM services. Hospitals appear to be responding to consumer demand, CAM specific market forces, and their organizational missions but not to regulatory mandates. ...

journal_title：Health care management review

authors： Clement JP,Chen HF,Burke D,Clement DG,Zazzali JL

更新日期：2006-04-01 00:00:00

abstract：:In a study at 55 hemodialysis facilities, turnover was not associated with organizational size, location, or ownership but varied according to administrative strategies. Technician turnover (32 percent) was lower in facilities with shorter hours and choice of work schedule even though workload was higher. Clerical tur...

journal_title：Health care management review

authors： Bame SI

更新日期：1993-10-01 00:00:00

abstract：:This research compares the mean severity level, length of stay, and cost of Medicare health maintenance organization (HMO) and Medicare fee-for-service (FFS) inpatients. The results suggest Medicare HMOs have healthier inpatients and shorter lengths of stay, but more costly per-day utilization. These findings are cont...

journal_title：Health care management review

authors： Revere L,Large J,Langland-Orban B

更新日期：2004-10-01 00:00:00

abstract：:Scarce economic resources make cost-benefit assessment of employee training programs an important issue. It is helpful to review the role evaluation plays in training and apply cost-benefit assessment to management development programming. ...

journal_title：Health care management review

authors： Blomberg R,Levy E,Anderson A

更新日期：1988-01-01 00:00:00

abstract：:Many assets and projects provide value to organizations in excess of the direct and indirect cash flows that they generate. Under pure capitation, the link between individual investment decisions and future cash flows is completely severed. Including the value of strategic options enhances the usefulness of the capita...

journal_title：Health care management review

authors： Magiera FT,McLean RA

更新日期：1996-10-01 00:00:00

abstract：:An important factor in pricing decisions is the concept of cost analysis. The objective of this article is to describe the relevant costs for pricing medical services in the managed care environment. It discusses how a proper understanding of costs enables one to make correct pricing decisions. ...

journal_title：Health care management review

authors： Heshmat S

更新日期：1997-01-01 00:00:00

abstract：BACKGROUND:Transformational leadership (TL) has long been popular among management scholars and health services researchers, but no research studies have empirically tested the association of TL with workplace injuries and absenteeism among nursing assistants (NAs). PURPOSE:This cross-sectional study seeks to explore ...

journal_title：Health care management review

authors： Lee D,Coustasse A,Sikula A Sr

更新日期：2011-10-01 00:00:00

abstract：BACKGROUND:Double-digit health care inflation, coupled with widespread reports of poor care quality and deadly medical errors, has caused private sector employers to reevaluate their health benefits purchasing strategies, with a focus on supply chain management approaches. In other industries, this strategy has proven ...

journal_title：Health care management review

authors： Ford EW,Scanlon DP

更新日期：2007-07-01 00:00:00

abstract：BACKGROUND:Health information technology (HIT) purports to increase quality and efficiency in health care organizations. However, health care organizations are situated in constantly changing environments. They need dynamic capabilities to implement HIT effectively. PURPOSES:This article builds on the dynamic capabili...

journal_title：Health care management review

authors： Leung RC

更新日期：2012-01-01 00:00:00

abstract：BACKGROUND:Benchmarking has become very popular among managers to improve quality in the private and public sector, but little is known about its applicability in international hospital settings. PURPOSE:The purpose of this study was to evaluate the applicability of an international benchmarking initiative in eye hosp...

journal_title：Health care management review

authors： de Korne DF,Sol KJ,van Wijngaarden JD,van Vliet EJ,Custers T,Cubbon M,Spileers W,Ygge J,Ang CL,Klazinga NS

更新日期：2010-01-01 00:00:00

abstract：BACKGROUND:Numbering close to 300,000 nurse managers represent the largest segment of the health care management workforce. Their effectiveness is, in part, influenced by their job satisfaction. PURPOSE:We examined factors associated with job satisfaction of novice frontline nurse managers. METHODOLOGY/APPROACH:We us...

journal_title：Health care management review

authors： Djukic M,Jun J,Kovner C,Brewer C,Fletcher J

更新日期：2017-04-01 00:00:00

abstract：:In the absence of developing a relationship between price paid and cost expended, health care management has no basis for setting financial objectives much less subsequent evaluation. Departmental P&Ls bring the cost-price relationship into perspective. ...

journal_title：Health care management review

authors： Schroeder DH

更新日期：1989-01-01 00:00:00

abstract：:This article reports on observations of the implementation of a patient-centered care (PCC) work reorganization model in a community hospital setting. Analysis of videotape, direct observation, and interviews with key informants demonstrated the similarities between organizations and families in times of change. We pr...

journal_title：Health care management review

authors： Speice J,Laneri H,Kennedy R,Engerman J

更新日期：1999-01-01 00:00:00

abstract：:Scholars have vigorously debated the role of stakeholders since Freeman's 1984 landmark work. This article argues that an accurate assessment of relative power levels can enable stakeholders to accept their proper roles and responsibilities in planning and implementing strategy and enabling Top Management Teams to mor...

journal_title：Health care management review

authors： Daake D,Anthony WP

更新日期：2000-07-01 00:00:00

abstract：:The economics of cost containment, growing competition, and the introduction of new technology are forcing major changes on the health insurance industry. This transformation will impact the hospital industry in significant ways, hastening its evolution from a cottage industry to a modern corporate structure. ...

journal_title：Health care management review

authors： Higgins CW,Meyers ED

更新日期：1986-10-01 00:00:00

abstract：:The results of a survey of 184 directors from 15 hospitals are analyzed to determine their corporate social responsiveness orientation. They indicate that board members whose occupational background is not in health care exhibit greater concern for economic performance and the legal component of corporate responsibili...

journal_title：Health care management review

authors： Ibrahim NA,Angelidis JP,Howard DP

更新日期：2000-04-01 00:00:00

abstract：:Reframing surprise as an opportunity rather than as a threat can be facilitated when we recognize that efforts to deny, control, and prevent uncertainty operate as barriers to reframing. Removing the barriers requires trust and risk-taking among key stakeholders, especially among patients, physicians, and health care ...

journal_title：Health care management review

authors： Montgomery K

更新日期：2003-07-01 00:00:00

abstract：AIM:The aim of this study was to examine the relationship between organizational, supervisor, and coworker support, as perceived by registered nurses and their boundary-spanning behaviors. Furthermore, this article examines the mediating role of the affective organizational commitment of nurses in these relationships. ...

journal_title：Health care management review

authors： De Regge M,Van Baelen F,Aerens S,Deweer T,Trybou J

更新日期：2020-04-01 00:00:00

abstract：:Agency theory explains the results of conflicts of incentive between principals and their agents. Health care organizations offer many examples of agency problems, among which are conflicts between patients and physicians and between administrators and investors. ...

journal_title：Health care management review

authors： McLean RA

更新日期：1989-01-01 00:00:00

abstract：:Although health care managers pay a great deal of attention to marketing, there appears to be limited substantive action. As more organizations successfully implement the marketing concept, other organizations will follow suit and marketing will become more prevalent throughout the health care industry. ...

journal_title：Health care management review

authors： Clarke RN,Shyavitz L

更新日期：1987-01-01 00:00:00

abstract：:Although small in number, hospitals are increasingly seeking bankruptcy protection. This article explores the potential forces that might motivate hospitals to seek bankruptcy protection and the potential consequences for hospitals that obtain it. Case reviews of 11 hospital bankruptcies that occurred in 1990 and 1991...

journal_title：Health care management review

authors： Bazzoli GJ,Cleverley WO

更新日期：1994-07-01 00:00:00

abstract：:This article examines the new health care futures contract to be released by the Chicago Board of Trade sometime during calendar year 1995. Health care futures--futures contracts on health care insurance--represent a new class of financial products never before available to financial practitioners. The innovation allo...

journal_title：Health care management review

authors： Ray R

更新日期：1995-04-01 00:00:00