Evaluation of an international benchmarking initiative in nine eye hospitals.

Abstract:

BACKGROUND:Benchmarking has become very popular among managers to improve quality in the private and public sector, but little is known about its applicability in international hospital settings. PURPOSE:The purpose of this study was to evaluate the applicability of an international benchmarking initiative in eye hospitals. METHODOLOGY:To assess the applicability, an evaluation frame was constructed on the basis of a systematic literature review. The frame was applied longitudinally to a case study of nine eye hospitals that used a set of performance indicators for benchmarking. Document analysis, nine questionnaires, and 26 semistructured interviews with stakeholders in each hospital were used for qualitative analysis. FINDINGS:The evaluation frame consisted of four areas with key conditions for benchmarking: purposes of benchmarking, performance indicators, participating organizations, and performance management systems. This study showed that the international benchmarking between eye hospitals scarcely met these conditions. The used indicators were not incorporated in a performance management system in any of the hospitals. Despite the apparent homogeneity of the participants and the absence of competition, differences in ownership, governance structure, reimbursement, and market orientation made comparisons difficult. Benchmarking, however, stimulated learning and exchange of knowledge. It encouraged interaction and thereby learning on the tactical and operational levels, which is also an incentive to attract and motivate staff. PRACTICE IMPLICATIONS:Although international hospital benchmarking seems to be a rational process of sharing performance data, this case study showed that it is highly dependent on social processes and a learning environment. It can be useful for diagnostics, helping local hospitals to catalyze performance improvements.

journal_name

Health Care Manage Rev

authors

de Korne DF,Sol KJ,van Wijngaarden JD,van Vliet EJ,Custers T,Cubbon M,Spileers W,Ygge J,Ang CL,Klazinga NS

doi

10.1097/HMR.0b013e3181c22bdc

subject

Has Abstract

pub_date

2010-01-01 00:00:00

pages

23-35

issue

1

eissn

0361-6274

issn

1550-5030

pii

00004010-201001000-00004

journal_volume

35

pub_type

杂志文章
  • Interpersonal mentoring and its influence on retention of valued health care workers: the moderating role of affective commitment.

    abstract:BACKGROUND:Health care organizations (HCOs) invest in knowledge transfer to promote improved patient outcomes; however, these investments prove costly when health care workers with enhanced knowledge and skills leave to seek better employment opportunities. PURPOSE:The aim of this study was to examine the impact of in...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0000000000000011

    authors: Fleig-Palmer MM,Rathert C

    更新日期:2015-01-01 00:00:00

  • Toward a departmental bottom-line perspective.

    abstract::In the absence of developing a relationship between price paid and cost expended, health care management has no basis for setting financial objectives much less subsequent evaluation. Departmental P&Ls bring the cost-price relationship into perspective. ...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:

    authors: Schroeder DH

    更新日期:1989-01-01 00:00:00

  • In times of transition: an organizational change from a family systems perspective.

    abstract::This article reports on observations of the implementation of a patient-centered care (PCC) work reorganization model in a community hospital setting. Analysis of videotape, direct observation, and interviews with key informants demonstrated the similarities between organizations and families in times of change. We pr...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-199901000-00007

    authors: Speice J,Laneri H,Kennedy R,Engerman J

    更新日期:1999-01-01 00:00:00

  • The impact of certificate of need on CT scanning in Massachusetts.

    abstract::Evidence suggests that prolonging the period of new technology diffusion has the potential of considerable cost savings, although some very real, noneconomic patient costs may be incurred. Yet hospital administrators will continue to face increasing pressure to buy newer and more expensive technologies, even before th...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-198400930-00014

    authors: Lawthers-Higgins A,Taft C,Hodgman J

    更新日期:1984-07-01 00:00:00

  • Family suite: an innovative method to provide inexpensive postpartum care.

    abstract::The postpartum hospital stay has been decreasing in the United States in recent decades. Early discharge to achieve cost savings has been criticized by many inside and outside the health care community as sometimes being detrimental to the mother and infant. This article describes the efforts of the administration, nu...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-199910000-00008

    authors: Parsons MT,Mahoney C,Weathers LS

    更新日期:1999-10-01 00:00:00

  • Interaction effect of Medicaid census and nursing home characteristics on quality of psychosocial care for residents.

    abstract:BACKGROUND:Numerous studies have identified disparities in nursing home quality of care. Although previous studies have found the overlap among Medicaid census, nursing home characteristics, and negative quality of care outcomes, few studies have examined how the psychosocial well-being of nursing home residents is ass...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0b013e3181f8a864

    authors: Kang-Yi CD,Mandell DS,Mui AC,Castle NG

    更新日期:2011-01-01 00:00:00

  • Hospital diversification into long-term care.

    abstract::In the 1990s, acute care hospitals in the United States encountered an unstable operating environment created by a series of transformations in the health care delivery system and long-term-care market. Confronted with an array of economic pressures and demographic changes, hospitals were motivated to engage in long-t...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-200107000-00009

    authors: Shah A,Fennell M,Mor V

    更新日期:2001-07-01 00:00:00

  • A post-1990s assessment of strategic hospital alliances and their marketplace orientations: time to refocus.

    abstract::In past years, many SHAs formed in local urban markets to better compete for managed care contracts. In response to 1990s forces, these SHAs appear to have adapted product, production, and selling orientations to their markets, aimed at large institutional purchasers of health care. However, health care markets have e...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-200204000-00004

    authors: Olden PC,Roggenkamp SD,Luke RD

    更新日期:2002-04-01 00:00:00

  • Managed care and processes to integrate physicians/hospitals.

    abstract::This article describes the extent to which hospitals use different integrative processes to assimilate physicians and assesses the extent to which their use is associated with managed care penetration and hospital characteristics. Results from a national survey of 1,495 community hospitals indicate that these integrat...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-199810000-00006

    authors: Burns LR,Morrisey MA,Alexander JA,Johnson V

    更新日期:1998-10-01 00:00:00

  • Patient-centered innovation in health care organizations: a conceptual framework and case study application.

    abstract:BACKGROUND:Patient-centered innovation is spreading at the federal and state levels. A conceptual framework can help frame real-world examples and extract systematic learning from an array of innovative applications currently underway. The statutory, economic, and political environment in Washington State offers a spec...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0b013e31825e718a

    authors: Hernandez SE,Conrad DA,Marcus-Smith MS,Reed P,Watts C

    更新日期:2013-04-01 00:00:00

  • Organizational development in academic medicine: an educational approach.

    abstract::Can organizational development work in the academic setting? Because current cost constraints and federal regulations are forcing departments and services to integrate, organizational development may be the best option for management. The study reported here shows that it can work successfully in the family medicine d...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-198501010-00005

    authors: Aluise JJ,Bogdewic SP,McLaughlin CP

    更新日期:1985-01-01 00:00:00

  • Does social capital matter when medical professionals encounter the SARS crisis in a hospital setting.

    abstract::This study examined whether social capital can enhance an individual's ability in reducing emotional exhaustion and job tension when medical professionals encounter a crisis such as Severe Acute Respiratory Syndrome (SARS). ...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-200601000-00005

    authors: Chang KH,Gotcher DF,Chan MY

    更新日期:2006-01-01 00:00:00

  • Tapping into hospital champions--strategic middle managers.

    abstract::A social network analysis of eighty-nine midlevel health care professionals showed that middle managers' strategic knowledge is positively associated with championing alternative ideas and synthesizing new information for upper management. In addition, the relationship between knowledge and middle management strategic...

    journal_title:Health care management review

    pub_type: 杂志文章,多中心研究

    doi:10.1097/00004010-200401000-00003

    authors: Pappas JM,Flaherty KE,Wooldridge B

    更新日期:2004-01-01 00:00:00

  • Service line structure and decision-maker attention in three health systems: Implications for patient-centered care.

    abstract:BACKGROUND:Scholars have noted a disconnect between the level at which structure is typically examined (the organization) and the level at which the relevant coordination takes place (service delivery). Accordingly, our understanding of the role structure plays in care coordination is limited. PURPOSE:In this article,...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0000000000000172

    authors: Louis CJ,Clark JR,Gray B,Brannon D,Parker V

    更新日期:2019-01-01 00:00:00

  • The influence of formal and informal policies and practices on health care innovation implementation: A mixed-methods analysis.

    abstract:BACKGROUND:The implementation science literature has contributed important insights regarding the influence of formal policies and practices on health care innovation implementation, whereas informal implementation policies and practices have garnered little attention. The broader literature suggests that informal impl...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0000000000000193

    authors: DiMartino LD,Birken SA,Hanson LC,Trogdon JG,Clary AS,Weinberger M,Reeder-Hayes K,Weiner BJ

    更新日期:2018-07-01 00:00:00

  • The effects of open access on member satisfaction and intentions to remain in an HMO.

    abstract::This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member sati...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-200010000-00004

    authors: Gamble JE,Icenogle ML,Bryan NB,Rickert DA

    更新日期:2000-10-01 00:00:00

  • Health care multidisciplinary teams: The sociotechnical approach for an integrated system-wide perspective.

    abstract:BACKGROUND:The current literature on the enabling conditions of multidisciplinary teams focuses on the singular dimensions of the organizations (i.e., human resources, clinical pathways, objects) without shedding light on to the way in which these organizational factors interact and mutually influence one another. PUR...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0000000000000115

    authors: Marsilio M,Torbica A,Villa S

    更新日期:2017-10-01 00:00:00

  • A case for safety leadership team training of hospital managers.

    abstract:BACKGROUND:Delivering safe patient care remains an elusive goal. Resolving problems in complex organizations like hospitals requires managers to work together. Safety leadership training that encourages managers to exercise learning-oriented, team-based leadership behaviors could promote systemic problem solving and en...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0b013e318208cd1d

    authors: Singer SJ,Hayes J,Cooper JB,Vogt JW,Sales M,Aristidou A,Gray GC,Kiang MV,Meyer GS

    更新日期:2011-04-01 00:00:00

  • A systematic review of vertical integration and quality of care, efficiency, and patient-centered outcomes.

    abstract:BACKGROUND:Small independent practices are increasingly giving way to more complex affiliations between provider organizations and hospital systems. There are several ways in which vertically integrated health systems could improve quality and lower the costs of care. But there are also concerns that integrated systems...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0000000000000197

    authors: Machta RM,Maurer KA,Jones DJ,Furukawa MF,Rich EC

    更新日期:2019-04-01 00:00:00

  • Employment selection in health care: the case for structured interviewing.

    abstract::The literature related to selection interviewing dates, at least, to 1915. The focus of that literature and the conclusions represented by the various authors assumed that the employment selection interview had limited validity or predictive value until the late 1980s. Papers appearing since contradict those conclusio...

    journal_title:Health care management review

    pub_type: 杂志文章,评审

    doi:10.1097/00004010-199801000-00006

    authors: Foster C,Godkin L

    更新日期:1998-01-01 00:00:00

  • Barriers to reframing surprise as "opportunity" in health care: a commentary on McDaniel, et al.

    abstract::Reframing surprise as an opportunity rather than as a threat can be facilitated when we recognize that efforts to deny, control, and prevent uncertainty operate as barriers to reframing. Removing the barriers requires trust and risk-taking among key stakeholders, especially among patients, physicians, and health care ...

    journal_title:Health care management review

    pub_type: 评论,杂志文章

    doi:10.1097/00004010-200307000-00010

    authors: Montgomery K

    更新日期:2003-07-01 00:00:00

  • Career paths of physician executives.

    abstract::Survey data from a sample of physicians whose primary professional activity is administration were used to examine their previous administrative positions and career paths. Forty percent reported administrative positions in more than one type of health care organization, and time spent in administration increased with...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:

    authors: Kindig DA,Dunham NC,Chun LM

    更新日期:1991-10-01 00:00:00

  • Agency costs and complex contracts in health care organizations.

    abstract::Agency theory explains the results of conflicts of incentive between principals and their agents. Health care organizations offer many examples of agency problems, among which are conflicts between patients and physicians and between administrators and investors. ...

    journal_title:Health care management review

    pub_type: 杂志文章,评审

    doi:

    authors: McLean RA

    更新日期:1989-01-01 00:00:00

  • The impact of health system membership on patient safety initiatives.

    abstract:BACKGROUND:Research in configurations and strategic groups has a rich history of revealing performance differences for hospitals and health care systems. PURPOSES:To assess the relationship between hospital-led health system configurations and the adoption of patient safety practices. In particular, the adoption of co...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/01.HMR.0000304496.89684.7f

    authors: Ford EW,Short JC

    更新日期:2008-01-01 00:00:00

  • Health care marketing: lots of talk, any action?

    abstract::Although health care managers pay a great deal of attention to marketing, there appears to be limited substantive action. As more organizations successfully implement the marketing concept, other organizations will follow suit and marketing will become more prevalent throughout the health care industry. ...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:

    authors: Clarke RN,Shyavitz L

    更新日期:1987-01-01 00:00:00

  • HMO-hospital relationships: an exploratory study.

    abstract::Although HMOs very often obtain discounts for hospital services, there is little evidence that they create price competition among hospitals. Location and the availability of services and specialists, rather than price, appear to be the most important factors in the selection of hospitals by HMOs. ...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:

    authors: Kralewski JE,Doth DS,Rosenberg RG,Burnes DG

    更新日期:1983-04-01 00:00:00

  • Trends and forecasts of hospital discharges for selected diseases in regional hospital markets.

    abstract::Forecasts based on historical trend analyses can do much to minimize the uncertainty inherent in quantifying the number and type of hospital admissions likely to occur in regional and local markets. A study was undertaken to ascertain whether relationships for admissions and discharges for musculoskeletal disorders ap...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:

    authors: Milch RA

    更新日期:1981-10-01 00:00:00

  • The importance of team level tacit knowledge and related characteristics of high-performing health care teams.

    abstract::Team level tacit knowledge is related to the collective knowledge of the team members. It is the shared experience that results in the ability to successfully anticipate the reactions of teammates in typical and nontypical situations. This study evaluates how tacit knowledge and related team characteristics influence ...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/00004010-200607000-00008

    authors: Friedman LH,Bernell SL

    更新日期:2006-07-01 00:00:00

  • To make or buy patient safety solutions: a resource dependence and transaction cost economics perspective.

    abstract:BACKGROUND:For almost a decade, public and private organizations have pressured hospitals to improve their patient safety records. Since 2008, the Centers for Medicare & Medicaid Services has no longer been reimbursing hospitals for secondary diagnoses not reported during the point of admission. This ruling has motivat...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0b013e318225998b

    authors: Fareed N,Mick SS

    更新日期:2011-10-01 00:00:00

  • Public hospitals in financial distress: Is privatization a strategic choice?

    abstract:BACKGROUND:As safety net providers, public hospitals operate in more challenging environments than private hospitals. Such environments put public hospitals at greater risk of financial distress, which may result in privatization and deterioration of the safety net. PURPOSE:The purpose of this study was to investigate...

    journal_title:Health care management review

    pub_type: 杂志文章

    doi:10.1097/HMR.0000000000000032

    authors: Ramamonjiarivelo Z,Weech-Maldonado R,Hearld L,Menachemi N,Epané JP,O'Connor S

    更新日期:2015-10-01 00:00:00