The effects of open access on member satisfaction and intentions to remain in an HMO.

Abstract:

:This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO.

journal_name

Health Care Manage Rev

authors

Gamble JE,Icenogle ML,Bryan NB,Rickert DA

doi

10.1097/00004010-200010000-00004

keywords:

subject

Has Abstract

pub_date

2000-10-01 00:00:00

pages

34-47

issue

4

eissn

0361-6274

issn

1550-5030

journal_volume

25

pub_type

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