The dimensions of service quality for hospitals: development and use of the KQCAH scale.

abstract：BACKGROUND:The presence of hospital-based palliative care programs has risen over time in the United States. Nevertheless, organizational and environmental factors that contribute to the presence of hospital-based palliative care programs are unclear. PURPOSE:The aim of this study was to examine the role of organizati...

journal_title：Health care management review

authors： Chisholm L,Weech-Maldonado R,Landry AY,Epané JP

更新日期：2015-10-01 00:00:00

abstract：BACKGROUND:Hospital incentive payments are increasingly becoming tied to quality. However, the U.S. health care system continues to face rising health care costs and scarce workforce resources, making improving quality a challenge. Patient satisfaction and process quality are two areas of quality tied to reimbursement....

journal_title：Health care management review

authors： Tajeu GS,Kazley AS,Menachemi N

更新日期：2015-10-01 00:00:00

abstract：:This article proposes new bases for the payment of hospital capital costs. Separate distinctions between proprietary and voluntary hospitals are made based on their definition of capital and the requirements for capital maintenance. Replacement cost depreciation is suggested as the payment basis for voluntary hospital...

journal_title：Health care management review

authors： Cleverley WO

更新日期：1984-04-01 00:00:00

abstract：:Although health care managers pay a great deal of attention to marketing, there appears to be limited substantive action. As more organizations successfully implement the marketing concept, other organizations will follow suit and marketing will become more prevalent throughout the health care industry. ...

journal_title：Health care management review

authors： Clarke RN,Shyavitz L

更新日期：1987-01-01 00:00:00

abstract：:Scarce economic resources make cost-benefit assessment of employee training programs an important issue. It is helpful to review the role evaluation plays in training and apply cost-benefit assessment to management development programming. ...

journal_title：Health care management review

authors： Blomberg R,Levy E,Anderson A

更新日期：1988-01-01 00:00:00

abstract：BACKGROUND:Because health care organizations (HCOs) are complex adaptive systems (CASs), phenomena of interest often are dynamic and unfold in unpredictable ways, and unfolding events are often unique. Researchers of HCOs may recognize that the subject of their research is dynamic; however, their research designs may n...

journal_title：Health care management review

authors： McDaniel RR Jr,Lanham HJ,Anderson RA

更新日期：2009-04-01 00:00:00

abstract：:Evaluating health care advertising is a four-part process that enables health care managers to target particular markets and to determine the effects of advertising particular services and products. ...

journal_title：Health care management review

authors： MacStravic RS

更新日期：1988-07-01 00:00:00

abstract：:An exploratory study of hospital planners was completed to determine if there was agreement between theory and practice concerning mission statement components and development. Results showed that mission statements have received little attention as part of the overall strategic planning process. ...

journal_title：Health care management review

authors： Gibson CK,Newton DJ,Cochran DS

更新日期：1990-07-01 00:00:00

abstract：BACKGROUND:The role played by remuneration strategies in motivating health care professionals is one of the most studied factors. Some studies of nursing home (NH) services, while considering wages and labor market characteristics, do not explicitly account for the influence of the contract itself. PURPOSE:This study ...

journal_title：Health care management review

authors： Vainieri M,Smaldone P,Rosa A,Carroll K

更新日期：2019-07-01 00:00:00

abstract：:Value-based leadership--linking "managership" and leadership approaches--is needed to meet today's ever-proliferating challenges to the fundamental philosophy and mission of health care organizations. To work, however, it requires important changes from everyone in the organization. ...

journal_title：Health care management review

authors： Brozovich JP,Shortell SM

更新日期：1984-10-01 00:00:00

abstract：:This article reports on observations of the implementation of a patient-centered care (PCC) work reorganization model in a community hospital setting. Analysis of videotape, direct observation, and interviews with key informants demonstrated the similarities between organizations and families in times of change. We pr...

journal_title：Health care management review

authors： Speice J,Laneri H,Kennedy R,Engerman J

更新日期：1999-01-01 00:00:00

abstract：:To prepare for managed competition, many hospitals now focus on service quality as a means to improve their competitive position. To aid in decisions about where best to direct limited resources, managers need physician feedback about how the hospital's services compare with its competitors' services (competitive adva...

journal_title：Health care management review

authors： Burns LR,Beach LR

更新日期：1994-04-01 00:00:00

abstract：:Of the many characteristics that classify the practice of medicine as a profession, autonomy plays the most important role. There are currently assaults on the profession's ability to select, train, and license its own practitioners and on the medical knowledge base itself, as well as the standards for applying it. Th...

journal_title：Health care management review

authors： O'Connor SJ,Lanning JA

更新日期：1992-01-01 00:00:00

abstract：:Examination of price trends from 1935-1966 shows that medical care prices in the United States have not always been disproportionately high. With the enactment of Medicare and Medicaid, however, many health care costs became overpriced. ...

journal_title：Health care management review

authors： Milch RA

更新日期：1979-04-01 00:00:00

abstract：:The movement away from cost-based reimbursement by Medicare and other third party payers has prompted an increasing number of hospitals to implement more advanced costing techniques in their operations. Findings from a recent survey of hospital executives regarding cost accounting methods shed light on the extent of t...

journal_title：Health care management review

authors： Orloff TM,Littell CL,Clune C,Klingman D,Preston B

更新日期：1990-10-01 00:00:00

abstract：:This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI prog...

journal_title：Health care management review

authors： Carman JM,Shortell SM,Foster RW,Hughes EF,Boerstler H,O'Brien JL,O'Conner EJ

更新日期：1996-01-01 00:00:00

abstract：BACKGROUND:Improving the efficiency and effectiveness of primary care treatment of patients with chronic illness is an important goal in reforming the U.S. health care system. Reducing occupational conflicts and creating interdependent primary care teams is crucial for the effective functioning of new models being deve...

journal_title：Health care management review

authors： Wholey DR,White KM,Adair R,Christianson JB,Lee S,Elumba D

更新日期：2013-10-01 00:00:00

abstract：AIM:The aim of this study was to examine the relationship between organizational, supervisor, and coworker support, as perceived by registered nurses and their boundary-spanning behaviors. Furthermore, this article examines the mediating role of the affective organizational commitment of nurses in these relationships. ...

journal_title：Health care management review

authors： De Regge M,Van Baelen F,Aerens S,Deweer T,Trybou J

更新日期：2020-04-01 00:00:00

abstract：:In-depth interviews with nurses who have been bullied depict bullies masking their bullying behavior behind the cloak of legitimate organizational processes, resulting in extensive harm to targets. ...

journal_title：Health care management review

authors： Hutchinson M,Vickers MH,Jackson D,Wilkes L

更新日期：2005-10-01 00:00:00

abstract：:This research compares the mean severity level, length of stay, and cost of Medicare health maintenance organization (HMO) and Medicare fee-for-service (FFS) inpatients. The results suggest Medicare HMOs have healthier inpatients and shorter lengths of stay, but more costly per-day utilization. These findings are cont...

journal_title：Health care management review

authors： Revere L,Large J,Langland-Orban B

更新日期：2004-10-01 00:00:00

abstract：:Using a planning methodology and a structured design technique for analyzing data and data flow, information requirements can be derived to produce a strategic plan for a management information system. Such a long-range plan classifies information groups and assigns them priorities according to the goals of the organi...

journal_title：Health care management review

authors： Rosenberger HR,Kaiser KM

更新日期：1985-01-01 00:00:00

abstract：:In the absence of developing a relationship between price paid and cost expended, health care management has no basis for setting financial objectives much less subsequent evaluation. Departmental P&Ls bring the cost-price relationship into perspective. ...

journal_title：Health care management review

authors： Schroeder DH

更新日期：1989-01-01 00:00:00

abstract：:The relation between operating margin and quality of care is investigated by using survey and financial data for 82 small and medium-sized hospitals. A positive relation between the variables is found, and implications of that relationship are discussed. ...

journal_title：Health care management review

authors： Harkey J,Vraciu R

更新日期：1992-10-01 00:00:00

abstract：:After this year, Medicare will no longer reimburse capital-related expenses. Instead, a new approach may be implemented. Should the new capital payment scheme be prospective? Should Medicare continue to recognize return on equity? What will be the relationship between Medicare payment and health care planning? These a...

journal_title：Health care management review

authors： Sloan FA,Valvona J

更新日期：1986-04-01 00:00:00

abstract：BACKGROUND:The implementation science literature has contributed important insights regarding the influence of formal policies and practices on health care innovation implementation, whereas informal implementation policies and practices have garnered little attention. The broader literature suggests that informal impl...

journal_title：Health care management review

authors： DiMartino LD,Birken SA,Hanson LC,Trogdon JG,Clary AS,Weinberger M,Reeder-Hayes K,Weiner BJ

更新日期：2018-07-01 00:00:00

abstract：:Survey data from a sample of physicians whose primary professional activity is administration were used to examine their previous administrative positions and career paths. Forty percent reported administrative positions in more than one type of health care organization, and time spent in administration increased with...

journal_title：Health care management review

authors： Kindig DA,Dunham NC,Chun LM

更新日期：1991-10-01 00:00:00

abstract：:This article profiles the premerger marketing, management, and mission characteristics of the combined Columbia and Hospital Corporation of America (HCA) entity relative to local market hospitals. The findings show that the Columbia/HCA hospitals had fewer Medicaid patients, lower proportion of outpatient revenues, hi...

journal_title：Health care management review

authors： McCue MJ

更新日期：1996-04-01 00:00:00

abstract：BACKGROUND:Nursing home administrators (NHAs) are in key positions to improve nursing home quality. NHAs require state-level licensure, which involves passing a national NHA licensure examination and fulfilling state-level licensure requirements that vary widely across states. With multiple pathways to NHA licensure, l...

journal_title：Health care management review

authors： Siegel EO,Leo MC,Young HM,Castle NG

更新日期：2014-07-01 00:00:00

abstract：:Major financial constraints on health care payors are increasing pressure on hospitals to become more efficient. This study described the use of common data formats and specific interventions with physicians and nursing homes to reduce inpatient lengths of stay by four hospitals in Syracuse, New York. These initiative...

journal_title：Health care management review

authors： Lagoe RJ,Westert GP,Kendrick K,Morreale G,Mnich S

更新日期：2005-04-01 00:00:00

abstract：BACKGROUND:Numerous studies have identified disparities in nursing home quality of care. Although previous studies have found the overlap among Medicaid census, nursing home characteristics, and negative quality of care outcomes, few studies have examined how the psychosocial well-being of nursing home residents is ass...

journal_title：Health care management review

authors： Kang-Yi CD,Mandell DS,Mui AC,Castle NG

更新日期：2011-01-01 00:00:00