Abstract:
OBJECTIVE:To introduce a method for quantifying clinicians' use of assessment of understanding (AU) questions, and to examine medicine residents' AU usage during counseling of standardized patients about prostate or breast cancer screening. METHODS:Explicit-criteria abstraction was done on 86 transcripts, using a data dictionary for 4 AU types. We also developed a procedure for estimating the "load" of informational content for which the clinician has not yet assessed understanding. RESULTS:Duplicate abstraction revealed reliability kappa=0.96. Definite criteria for at least one AU were found in 68/86 transcripts (79%). Of these, 2 transcripts contained a request for a teach-back ("what is your understanding of this?"), 2 contained an open-ended AU, 46 (54%) contained only a close-ended AU, and 18 (21%) only contained an "OK?" question. The load calculation identified long stretches of conversation without an AU. CONCLUSION:Many residents' transcripts lacked AUs, and included AUs were often ineffectively phrased or inefficiently timed. Many patients may not understand clinicians, and many clinicians may be unaware of patients' confusion. PRACTICE IMPLICATIONS:Effective AU usage is important enough to be encouraged by training programs and targeted by population-scale quality improvement programs. This quantitative method should be useful in population-scale measurement of AU usage.
journal_name
Patient Educ Counsjournal_title
Patient education and counselingauthors
Farrell MH,Kuruvilla P,Eskra KL,Christopher SA,Brienza RSdoi
10.1016/j.pec.2009.03.013subject
Has Abstractpub_date
2009-10-01 00:00:00pages
128-35issue
1eissn
0738-3991issn
1873-5134pii
S0738-3991(09)00135-9journal_volume
77pub_type
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journal_title:Patient education and counseling
pub_type: 临床试验,杂志文章,随机对照试验
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journal_title:Patient education and counseling
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doi:10.1016/j.pec.2006.09.012
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pub_type: 杂志文章
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