A linguistic study of patient-centered interviewing: emergent interactional effects.

Abstract:

OBJECTIVES:To evaluate interactional effects of patient-centered interviewing (PCI) compared to isolated clinician-centered interviewing (CCI). METHODS:We conducted a pilot study comparing PCI (N=4) to CCI (N=4) for simulated new-patient visits. We rated interviews independently and measured patient satisfaction with the interaction via a validated questionnaire. We conducted interactional sociolinguistic analysis on the interviews and compared across three levels of analysis: turn, topic, and interaction. RESULTS:We found significant differences between PCI and CCI in physician responses to patients' psychosocial cues and concerns. The number and type of physician questions also differed significantly across PCI and CCI sets. Qualitatively, we noted several indicators of physician-patient attunement in the PCI interviews that were not present in the CCI interviews. They spanned diverse aspects of physician and patient speech, suggesting interactional accommodation on the part of both participants. CONCLUSIONS:This small pilot study highlights a variety of interactional variables that may underlie the effects associated with patient-centered interviewing (e.g., positive relationships, health outcomes). Question form, phonological accommodation processes, and use of stylistic markers are relatively unexplored in controlled studies of physician-patient interaction. PRACTICE IMPLICATIONS:This study characterizes several interactional variables for larger scale studies and contributes to models of patient-centeredness in practice.

journal_name

Patient Educ Couns

authors

Hesson AM,Sarinopoulos I,Frankel RM,Smith RC

doi

10.1016/j.pec.2012.06.005

subject

Has Abstract

pub_date

2012-09-01 00:00:00

pages

373-80

issue

3

eissn

0738-3991

issn

1873-5134

pii

S0738-3991(12)00235-2

journal_volume

88

pub_type

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