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Hiring and screening practices of agencies supplying paid caregivers to older adults.

Abstract：

OBJECTIVES:To assess what screening practices agencies use in hiring caregivers and how caregiver competency is measured before assigning responsibilities in caring for older adults. DESIGN:One-to-one phone interviews in which interviewers posed as prospective clients seeking a caregiver for an older adult relative. SETTING:Cross-sectional cohort of agencies supplying paid caregivers to older adults in Illinois, California, Florida, Colorado, Arizona, Wisconsin, and Indiana. PARTICIPANTS:Four hundred sixty-two home care agencies were contacted, of which 84 were no longer in service, 165 offered only nursing care, and 33 were excluded; 180 agencies completed interviews. MEASUREMENTS:Agencies were surveyed about their hiring methods, screening measures, training practices, skill competencies assessments, and supervision. Two coders qualitatively analyzed open-ended responses. RESULTS:To recruit caregivers, agencies primarily used print and Internet (e.g., Craigslist.com) advertising (n = 69, 39.2%) and word-of-mouth referrals (n = 49, 27.8%). In hiring, agencies required prior "life experiences" (n = 121, 68.8%) few of which (n = 33, 27.2%) were specific to caregiving. Screening measures included federal criminal background checks (n = 96, 55.8%) and drug testing (n = 56, 31.8%). Agencies stated that the paid caregiver could perform skills, such as medication reminding (n = 169, 96.0%). Skill competency was assessed according to caregiver self-report (n = 103, 58.5%), testing (n = 62, 35.2%), and client feedback (n = 62, 35.2%). General caregiver training length ranged from 0 to 7 days. Supervision ranged from none to weekly and included home visits, telephone calls, and caregivers visiting the central office. CONCLUSION:Using an agency to hire paid caregivers may give older adults and their families a false sense of security regarding the background and skill set of the caregiver.

journal_name

J Am Geriatr Soc

journal_title

Journal of the American Geriatrics Society

authors

Lindquist LA,Cameron KA,Messerges-Bernstein J,Friesema E,Zickuhr L,Baker DW,Wolf M

doi

10.1111/j.1532-5415.2012.04047.x

subject

Has Abstract

pub_date

2012-07-01 00:00:00

pages

1253-9

issue

eissn

0002-8614

issn

1532-5415

journal_volume

pub_type

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Hiring and screening practices of agencies supplying paid caregivers to older adults.