Implementing and measuring the impact of patient navigation at a comprehensive community cancer center.

Abstract:

PURPOSE/OBJECTIVES:To determine whether patient navigation in a comprehensive community cancer center affects patient and staff perceptions of patient preparation for treatment, access to care, and overall satisfaction. DESIGN:Program evaluation with patient and staff surveys. SETTING:Comprehensive community cancer center accredited by the American College of Surgeons in the southeastern United States with 1,037 analytic cases of cancer in 2007; population of the main county served is about 177,963. SAMPLE:48 patients (28 navigator and 20 non-navigator) and 26 employees, including physicians, nurses, and other support staff. METHODS:A 10-item survey with Likert scale format was sent to a stratified sample of 100 newly diagnosed patients with cancer. A five-item survey with the same format was sent to 40 staff working with the patients. MAIN RESEARCH VARIABLE:Patient navigation. FINDINGS:Patients who received navigation services responded more positively to survey statements. Statistical significance (p > 0.05) was identified in 7 of 10 statements when patient groups were compared. Provider responses indicated agreement with all five statements included in the survey. CONCLUSIONS:Patients with cancer and oncology staff reported that patient navigation is effective in increasing patient satisfaction and decreasing barriers to care. IMPLICATIONS FOR NURSING:Patient navigation is an emerging trend in cancer care. Patient navigators can play a significant role in assisting patients with coordinating services across the continuum of care. Continued research is essential in refining the role and eminence of patient navigators.

journal_name

Oncol Nurs Forum

journal_title

Oncology nursing forum

authors

Campbell C,Craig J,Eggert J,Bailey-Dorton C

doi

10.1188/10.ONF.61-68

subject

Has Abstract

pub_date

2010-01-01 00:00:00

pages

61-8

issue

1

eissn

0190-535X

issn

1538-0688

pii

N213NP7N3X147344

journal_volume

37

pub_type

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