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[Survey of satisfaction among health center users].

Abstract：

OBJECTIVES:To find out the satisfaction's level of the Nazaret (Valencia) Health Center's users; To detect the deficiencies in the areas under study; To find out whether or not there are differences with previous studies in primary care. DESIGN:Transversal study, results evaluation with no equivalent control group. SETTING:(site). Primary health care. Neighborhood of Valencia with 6749 people. With a regressive Sundbarg index, and the 42.6% of the population that are older than nine years are illiterate or with incomplete primary education, the income level index by neighborhood in 1986 is -5.6 (range: 13.4; -8.1). PARTICIPANTS: TARGET POPULATION:all the Nazaret Health Center users. The inclusion criteria were: 1. Eighteen years old (or older) users. 2. That had contacted previously for whatever reason (administrative or sanitary) with the health center at least in one occasion during the prior 6 months. The random sample was selected for a 5% maximum error, a 95.5% confidence level, and a p < or = 30% for the negative answers from the scale, its size was 323 patients, with a 20% increase for forecasted no cooperation/no answers (n = 388). INTERVENTION AND RESULTS:The average age of the interviewed was 42 years. The total adding score was 98.1 (theoretical range: 27-135). The score by areas (theoretical range 9-45) was: personal quality area 35.5 professional competence 32.4 and the relationship cost-comfort 30.5. A total (overall) satisfaction item had an average of 7.2 on a 1 to 10 scale, with P10 = 5, P50 = 7, P90 = 10. The analysis of variance shows that satisfaction increases with age, with the attachment to the same doctor, with feminine sex, with unemployment and, with low educational level, being more critic the young people and the people with educational level (not significative difference). CONCLUSION:We consider that users have a good degree of satisfaction, that the ratio cost-comfort should be improved, there is a significative improvement compared with previous studies done with the former primary health care model.

journal_name

Gac Sanit

journal_title

Gaceta sanitaria

authors

González Luján L,Costa Alcaraz A,Timoneda Aguilar C,Alfonso Sánchez JL,Cortina Greus P

doi

10.1016/s0213-9111(93)71138-3

subject

Has Abstract

pub_date

1993-03-01 00:00:00

pages

86-94

issue

eissn

0213-9111

issn

1578-1283

pii

S0213-9111(93)71138-3

journal_volume

pub_type

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[Survey of satisfaction among health center users].