Abstract：
Objective:To analyze communication skills of pediatric postgraduate residents in clinical encounter by using video recordings. Methods:This qualitative exploratory research was conducted through video recording at The Children's Hospital Lahore, Pakistan. Residents who had attended the mandatory communication skills workshop offered by CPSP were included. The video recording of clinical encounter was done by a trained audiovisual person while the resident was interacting with the patient in the clinical encounter. Data was analyzed by thematic analysis. Results:Initially on open coding 36 codes emerged and then through axial and selective coding these were condensed to 17 subthemes. Out of these four main themes emerged: (1) Courteous and polite attitude, (2) Marginal nonverbal communication skills, (3) Power game/Ignoring child participation and (4) Patient as medical object/Instrumental behaviour. All residents treated the patient as a medical object to reach a right diagnosis and ignored them as a human being. There was dominant role of doctors and marginal nonverbal communication skills were displayed by the residents in the form of lack of social touch, and appropriate eye contact due to documenting notes. A brief non-medical interaction for rapport building at the beginning of interaction was missing and there was lack of child involvement. Conclusion:Paediatric postgraduate residents were polite while communicating with parents and child but lacking in good nonverbal communication skills. Communication pattern in our study was mostly one-way showing doctor's instrumental behaviour and ignoring the child participation.
journal_name
Pak J Med Scijournal_title
Pakistan journal of medical sciencesauthors
Bari A,Khan RA,Jabeen U,Rathore AWdoi
10.12669/pjms.336.13481subject
Has Abstractpub_date
2017-11-01 00:00:00pages
1312-1317issue
6eissn
1682-024Xissn
1681-715Xpii
PJMS-33-1312journal_volume
33pub_type
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journal_title：Pakistan journal of medical sciences
pub_type： 杂志文章
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更新日期：2019-11-01 00:00:00
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journal_title：Pakistan journal of medical sciences
pub_type： 杂志文章
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更新日期：2019-11-01 00:00:00
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更新日期：2014-03-01 00:00:00
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更新日期：2016-07-01 00:00:00
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pub_type： 杂志文章
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更新日期：2020-05-01 00:00:00
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更新日期：2020-07-01 00:00:00
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pub_type： 杂志文章,评审
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更新日期：2014-01-01 00:00:00
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pub_type： 杂志文章
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更新日期：2016-01-01 00:00:00
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pub_type： 杂志文章
doi：10.12669/pjms.331.11581
更新日期：2017-01-01 00:00:00
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更新日期：2016-03-01 00:00:00
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更新日期：2015-09-01 00:00:00
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更新日期：2014-05-01 00:00:00
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pub_type： 杂志文章
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更新日期：2015-03-01 00:00:00
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pub_type： 杂志文章
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更新日期：2014-05-01 00:00:00
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journal_title：Pakistan journal of medical sciences
pub_type： 杂志文章
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更新日期：2015-03-01 00:00:00
