Beyond quality improvement teams: sociotechnical systems theory and self-directed work teams.

Abstract:

:Increasingly, businesses are reporting successful implementation of self-directed work teams. In health care, team-based structures in both clinical and nonclinical areas are now rapidly emerging. This paper describes the linkage between the literature of sociotechnical systems theory and current applications of self-directed work teams, and outlines the organizational processes used to design and implement them. Several examples of self-directed work teams in industry and health care systems are provided. As much of the existing literature on self-directed work teams is from industry, there is a need for case reports and further research on their current applications in health care systems.

journal_name

Qual Manag Health Care

authors

Maxwell CI,Ziegenfuss JT Jr,Chisholm RF

doi

10.1097/00019514-199301020-00007

keywords:

subject

Has Abstract

pub_date

1993-01-01 00:00:00

pages

59-67

issue

2

eissn

1063-8628

issn

1550-5154

journal_volume

1

pub_type

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