The importance of negative feedback and consequences of actions in the design of processes.

Abstract:

:Like many organizations, Continental Rehabilitation Hospital of San Diego designs and communicates templates and targets for desired changes in behaviors and tracks results. It recognizes and celebrates successes and struggles with its failures. A recent case example demonstrates the importance of generating immediate feedback and consequences as a strategy for increasing effectiveness in changing behavioral patterns.

journal_name

Qual Manag Health Care

authors

Chaplin E,Bailey M,Barger L,Bruce J,Guzman O,Galleisky G,Thompson-Henry S

doi

10.1097/00019514-199706010-00007

keywords:

subject

Has Abstract

pub_date

1997-10-01 00:00:00

pages

70-4

issue

1

eissn

1063-8628

issn

1550-5154

journal_volume

6

pub_type

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