A comparison of the scorings of real and standardized patients on physician communication skills.

Abstract:

OBJECTIVES:To compare the scorings of real and standardized patients on physician communication skills. METHODS:Patient scoring (n=183) on physicians' communication skills was determined by 93 real and 90 standardized patients. Eighty physicians (42 specialists and 38 general physicians) in private practice were enrolled. Data were analyzed using self administered questionnaires and checklists including 16 close ended questions. RESULTS:Twelve percent of patients were not satisfied with the physician communication skills. Poor communication skills were more reported by male patients and those with a higher educational level. The physician communication skill received a higher score with increase of age of patients. A good physician's communication skill was reported more by married patients. A good physician's communication skill was significantly more in female doctors, in general physicians and in doctors wearing a White Coat. Real patients scored physician's communication skills higher than standardized patients. CONCLUSION:It is important that physicians try to learn the principles of a good physician-patient communication skill. Therefore, providing medical educational programs on the role of a good doctor and patient relationship at all levels for the doctors and applying them in their clinical practice seem necessary to improve the physician communication skills.

journal_name

Pak J Med Sci

authors

Rezaei R,Mehrabani G

doi

10.12669/pjms.303.3255

subject

Has Abstract

pub_date

2014-05-01 00:00:00

pages

664-6

issue

3

eissn

1682-024X

issn

1681-715X

journal_volume

30

pub_type

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