[Possibilities of doctor-patient communication - understanding patients' expectations].

Abstract:

INTRODUCTION:Nowadays doctor-patient consultation is not limited to personal appointments, there are new technical possibilities to keep contact. AIM:The aim of our study was to examine the way in which the doctor and patient interact with each other between two personal consultations and how the patients would like to reach their physicians when needed. METHOD:Questionnaire survey was done among waiting patients in an outpatient clinic in Budapest. The questionnaire was based on the following groups of questions: habits of visiting a doctor, the methods of communication with a specialist, use of technical tools and socio-demographic data. STATISTICAL ANALYSIS:Simple descriptive analysis, chi-square test and binary logistic regression were used. RESULTS:The participants (260 persons) were in 36.2% male and in 63.8% female. One out of four patients did not contact the doctor between two personal consultations. The rest of the patients contacted the nurse by phone or their doctors on their mobile even as per different socio-demographic groups but without a significant difference in between those. Two thirds of the patients would like to have more face to face appointments with their doctor, half of them would like to keep contact by e-mail, and one out of three would call the doctor on mobile phone as far as possible. More men need personal consultations dominantly and in smaller proportion divorced, widowed and patients with vocational education. Half of the patients would like to e-mail their doctor, especially the younger and higher educated people. CONCLUSION:Patients' consultation preferences differ by socio-demographic groups. Reestablishing conditions by taking all of our results into account, the efficiency of outpatient-clinics could be increased. Orv Hetil. 2018; 159(50): 2136-2143. :Absztrakt: Bevezetés: Az orvos és betege közötti konzultáció napjainkban már nem korlátozódik a szóbeli, személyes találkozóra; számos új technikai lehetőség kínálkozik a kapcsolattartásra. Célkitűzés: Kutatásunk célja volt megvizsgálni, hogy két személyes konzultáció között milyen módon kommunikál egymással orvos és betege, valamint hogyan szeretnék a betegek szükség esetén orvosukat elérni. Módszer: Egy budapesti szakrendelőben várakozó potenciális betegek körében kérdőíves felmérést végeztünk, amely az alábbi kérdéscsoportokra épült: orvoshoz fordulási szokások, szakorvossal való kommunikáció módja, technikai eszközök használata és szociodemográfiai adatok. Statisztikai analízis: Egyszerű leíró jellegű elemzéseket, khi-négyzet-próbát és bináris logisztikus regressziót alkalmaztunk. Eredmények: A résztvevők (260 fő) 36,2%-a férfi, 63,8%-a nő volt. Minden negyedik betegre jellemző volt, hogy két személyes konzultáció között egyáltalán nem lépett kapcsolatba az orvosával. A többiek – tekintettel a különböző szociodemográfiai csoportokra, jelentősebb különbség nélkül – szükség esetén vonalas telefonon elérték az asszisztenst vagy közvetlenül orvosukat is; esetleg mobiltelefonon is. A betegek kétharmada több személyes konzultációt szeretne orvosával, fele szívesen írna e-mailt neki, harmada mobilon is hívná orvosát, ha lehetősége lenne rá. Több személyes konzultációt szeretnének dominánsan a férfiak, kisebb arányban az elváltak, az özvegyek, a szakmunkás-végzettségűek. Minden második beteg szívesen váltana e-mailt orvosával, főleg a fiatalok és a magasabb iskolai végzettségűek. Következtetés: A betegeknek az orvossal való szükséges konzultációra vonatkozó preferenciái szociodemográfiai csoportok szerint különböznek. Figyelembe véve eredményeinket, a feltételek megteremtésével a járóbeteg-rendelések hatékonyságát növelni lehetne. Orv Hetil. 2018; 159(50): 2136–2143.

journal_name

Orv Hetil

journal_title

Orvosi hetilap

authors

Molnár R,Sági Z,Fejes Z,Törőcsik K,Köves B,Paulik E

doi

10.1556/650.2018.31209

subject

Has Abstract

pub_date

2018-12-01 00:00:00

pages

2136-2143

issue

50

eissn

0030-6002

issn

1788-6120

journal_volume

159

pub_type

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