Public and private hospitals in Bangladesh: service quality and predictors of hospital choice.

Abstract:

:This study compares the quality of services provided by public and private hospitals in Bangladesh. The premise of the paper was that the quality of hospital services would be contingent on the incentive structure under which these institutions operate. Since private hospitals are not subsidized and depend on income from clients (i.e. market incentives), they would be more motivated than public hospitals to provide quality services to patients to meet their needs more effectively and efficiently. This premise was supported. Patient perceptions of service quality and key demographic characteristics were also used to predict choice of public or private hospitals. The model, based on discriminant analysis, demonstrated satisfactory predictive power.

journal_name

Health Policy Plan

authors

Andaleeb SS

doi

10.1093/heapol/15.1.95

subject

Has Abstract

pub_date

2000-03-01 00:00:00

pages

95-102

issue

1

eissn

0268-1080

issn

1460-2237

journal_volume

15

pub_type

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