I understand you feel that way, but I feel this way: the benefits of I-language and communicating perspective during conflict.

Abstract:

:Using hypothetical scenarios, we provided participants with potential opening statements to a conflict discussion that varied on I/you language and communicated perspective. Participants rated the likelihood that the recipient of the statement would react in a defensive manner. Using I-language and communicating perspective were both found to reduce perceptions of hostility. Statements that communicated both self- and other-perspective using I-language (e.g. 'I understand why you might feel that way, but I feel this way, so I think the situation is unfair') were rated as the best strategy to open a conflict discussion. Simple acts of initial language use can reduce the chances that conflict discussion will descend into a downward spiral of hostility.

journal_name

PeerJ

journal_title

PeerJ

authors

Rogers SL,Howieson J,Neame C

doi

10.7717/peerj.4831

subject

Has Abstract

pub_date

2018-05-18 00:00:00

pages

e4831

issn

2167-8359

pii

4831

journal_volume

6

pub_type

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