Evaluation of a telephone call service for ambulatory surgery patients in Taiwan.

Abstract:

:The purpose of this study was to evaluate the outcomes of a telephone call service (TCS) for ambulatory surgery patients. Three outcomes were evaluated: patient satisfaction, patients' perceptions of the value of a TCS intervention, and nurses' perceptions of difficulties in implementing it. The results indicated that patients were satisfied with the TCS intervention and were positive about its value. Nurses indicated that the main difficulties in implementing the TCS were their lack of knowledge in answering patients' questions and time limitations.

journal_name

J Nurs Care Qual

authors

Chen CH,Ma HJ,Yen M,Li SF,Liu LC

doi

10.1097/01.NCQ.0000277788.37180.a0

subject

Has Abstract

pub_date

2007-07-01 00:00:00

pages

286-8

issue

3

eissn

1057-3631

issn

1550-5065

pii

00001786-200707000-00016

journal_volume

22

pub_type

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