Abstract:
:Staff response to patient call bells is a communication issue that influences patient assessment of care quality and satisfaction. An ethnographic, grounded theory approach was used to examine nurses and nursing support staff perspectives about call bell use on single- versus double-patient-room units. We used the dance metaphor to describe differences in staff behaviors related to answering call bells on the 2 units in the study. Unit culture as exemplified by an enhanced call bell system and a relationship-centered leadership style were associated with a well- choreographed call bell answering process that promoted safety and patient satisfaction.
journal_name
J Nurs Care Qualjournal_title
Journal of nursing care qualityauthors
Deitrick LM,Bokovoy J,Panik Adoi
10.1097/NCQ.0b013e3181dde039subject
Has Abstractpub_date
2010-10-01 00:00:00pages
279-87issue
4eissn
1057-3631issn
1550-5065journal_volume
25pub_type
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