Qualitative analysis of cancer telephone consultations: Differences in the counseling needs of Japanese men and women.

Abstract:

OBJECTIVE:To analyze large-scale data obtained from telephone cancer consultations and clarify sex differences in the information sought by callers to guide future cancer survivor support. METHODS:We qualitatively analyzed 10,534 cases of telephone consultations with cancer patients. The relationships between callers' words and sex were visualized through a correspondence analysis, and the keywords extracted were visualized with a dependency relationship to the words "worry" and "anxiety," which had a high prevalence in the text data. RESULTS:Most of the male callers sought consultation about stomach cancer (11.8%), the consultations were predominantly about "suspicion of having cancer" (25.2%), and males indicated that the goal was to gather accurate information. Female callers mostly sought consultation about breast cancer (18.4%) were mainly interested in learning about "treatment" (31.0%), and mostly used the keywords "worry" and "anxiety." The total number of callers without a definitive diagnosis accounted for 20% of all consultations. CONCLUSIONS:Healthcare providers need to understand unique sex-based coping styles and perform regular follow-ups. There is also a need for online platforms that provide information from the patient's perspective. PRACTICAL IMPLICATIONS:Providing a cancer consultation support system and easy-to-understand medical information will improve communication between survivors, their families, and medical staff.

journal_name

Patient Educ Couns

authors

Katayama K,Ishikawa D,Miyagi Y,Takemiya S,Okamoto N,Ogawa A

doi

10.1016/j.pec.2020.05.012

subject

Has Abstract

pub_date

2020-05-16 00:00:00

eissn

0738-3991

issn

1873-5134

pii

S0738-3991(20)30278-0

pub_type

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