Implementation of patient education software in an anticoagulation clinic to decrease visit times for new patient appointments.

Abstract:

OBJECTIVE:Patient education on high-risk medications such as warfarin is important, and they require quick follow-up after initiation to maximize efficacy and safety. In our Anticoagulation Clinic, two 60-minute new patient appointments are available each day, contributing to prolonged lead-time. We instituted standardized warfarin video education to shorten in-clinic-room visit time, to potentially increase new patient appointments. METHODS:Patients viewed the video in the waiting area with a goal to decrease visit times by 15 min (25%), before pharmacists completed their visit. Data collected included time spent in the clinic room, education comprehension, and patient feedback. RESULTS:Ninety patient visits were evaluated in one pre-intervention and two post-intervention phases. Patients who received video education spent less time in the clinic room versus those who had not (52.4 vs 39.4 min, p = 0.001), and two-thirds of all post-intervention visits achieved 25% reduction in visit time. There were no significant differences in education comprehension and patient satisfaction. CONCLUSION:Video education significantly decreased in-clinic-room visit time, and most patients achieved a goal of 25% reduction in time spent, without a change in comprehension or patient satisfaction. PRACTICE IMPLICATIONS:Implementation of video education can reduce clinic times in many patients without significantly impacting patient satisfaction.

journal_name

Patient Educ Couns

authors

Patino MI,Kraus P,Bishop MA

doi

10.1016/j.pec.2018.12.023

subject

Has Abstract

pub_date

2019-05-01 00:00:00

pages

961-967

issue

5

eissn

0738-3991

issn

1873-5134

pii

S0738-3991(18)31025-5

journal_volume

102

pub_type

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