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Patient safety and telephone medicine : some lessons from closed claim case review.

Abstract：

OBJECTIVES:The telephone can facilitate medical care but also result in adverse outcomes leading to telephone-related malpractice suits. Analyzing claims might identify errors amenable to prevention. The objective of the study was to describe medical errors involving the telephone in patient-clinician encounters that significantly impacted medical care and medico-legal outcomes. DESIGN:The design of the study was a descriptive, retrospective case review of telephone-related closed malpractice claims that included depositions, expert witness testimony, medical records, allegations, injuries, and outcomes. PATIENTS/PARTICIPANTS:Forty defendants from 32 cases coded specifically as telephone related by a major provider of malpractice insurance. Leading specialists sued: Internists, pediatricians, and obstetricians. MEASUREMENTS AND MAIN RESULTS:Cases were reviewed by a physician experienced in telephone medicine and independently checked by a risk management nurse specialist and discussed by 2 additional risk management analysts before arriving at full agreement. Twenty-four (60%) cases were settled or awarded to the plaintiff. The most common allegation was failed diagnosis (68%), most common injury was death (44%), and most common setting was general medicine ambulatory practice. Leading errors were documentation (88%) and faulty triage (84%). The average indemnity was $518,932, with a total indemnity of $12,454,375. CONCLUSIONS:Telephone-related claims were costly; injuries were catastrophic. Poor documentation and faulty triage were major factors influencing care and legal outcome. Telephone errors may represent the tip of the iceberg in patient safety in ambulatory practice; however, these preliminary results need to be confirmed in a larger sample of cases.

journal_name

J Gen Intern Med

journal_title

Journal of general internal medicine

authors

Katz HP,Kaltsounis D,Halloran L,Mondor M

doi

10.1007/s11606-007-0491-y

subject

Has Abstract

pub_date

2008-05-01 00:00:00

pages

517-22

issue

5

eissn

0884-8734

issn

1525-1497

journal_volume

23

pub_type

杂志文章

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