Patient expectations and satisfaction with medical care for upper respiratory infections.

Abstract:

:To describe the determinants of patient satisfaction with medical care, self-administered questionnaires were given to a consecutive sample of 237 patients coming to an ambulatory care practice for the treatment of upper respiratory infections (URIs). Patients' most important goal was to obtain a diagnosis (57%). They usually got more reassurance, medication, and personal interest than they had expected (p = 0.0001). In a multivariate model, patients' satisfaction was related to the degrees of personal interest and reassurance they had received and to whether they felt they had received the right medication (r2 = 0.45, p = 0.0001). The authors concluded that patients with URIs generally want a diagnosis but are primarily satisfied by the personal interest, the reassurance, and the medication they receive.

journal_name

J Gen Intern Med

authors

Sanchez-Menegay C,Hudes ES,Cummings SR

doi

10.1007/BF02599162

subject

Has Abstract

pub_date

1992-07-01 00:00:00

pages

432-4

issue

4

eissn

0884-8734

issn

1525-1497

journal_volume

7

pub_type

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