Caring in action: the key to nursing service excellence.

Abstract:

:One of the key factors for organizational success is service excellence. Nursing service has been proved to be a pivotal factor in the overall patient satisfaction rating on hospital surveys. The article describes a service improvement implemented by one nursing service that improved patient satisfaction survey results. Standards developed were expanded to all departments to affect the entire organization.

journal_name

J Nurs Care Qual

authors

Joiner GA

doi

10.1097/00001786-199610000-00011

subject

Has Abstract

pub_date

1996-10-01 00:00:00

pages

38-43

issue

1

eissn

1057-3631

issn

1550-5065

journal_volume

11

pub_type

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