Abstract:
PURPOSE:This study was done to describe nurses' experience of incivility in hospitals and to consider nurses' work environment. METHODS:Data were collected through in-depth interviews and analyzed using Colaizzi' phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse). RESULTS:The incivility that nurses experienced was categorized as follows: 'being afflicted as a weak person', 'being treated as less than a professional', 'being overwhelmed by shock and anger', 'experiencing an untenable situation', 'struggling to survive', and 'pursuing professional growth'. CONCLUSION:Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.
journal_name
J Korean Acad Nursjournal_title
Journal of Korean Academy of Nursingauthors
Kim SY,Park KO,Kim JKdoi
10.4040/jkan.2013.43.4.453subject
Has Abstractpub_date
2013-08-01 00:00:00pages
453-67issue
4eissn
2005-3673issn
2093-758Xpii
201308453journal_volume
43pub_type
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