[Nurses' experience of incivility in general hospitals].

Abstract:

PURPOSE:This study was done to describe nurses' experience of incivility in hospitals and to consider nurses' work environment. METHODS:Data were collected through in-depth interviews and analyzed using Colaizzi' phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse). RESULTS:The incivility that nurses experienced was categorized as follows: 'being afflicted as a weak person', 'being treated as less than a professional', 'being overwhelmed by shock and anger', 'experiencing an untenable situation', 'struggling to survive', and 'pursuing professional growth'. CONCLUSION:Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.

journal_name

J Korean Acad Nurs

authors

Kim SY,Park KO,Kim JK

doi

10.4040/jkan.2013.43.4.453

subject

Has Abstract

pub_date

2013-08-01 00:00:00

pages

453-67

issue

4

eissn

2005-3673

issn

2093-758X

pii

201308453

journal_volume

43

pub_type

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