Abstract:
:This research assessed the satisfaction of the users of São Carlos Hospital School in its first six months of functioning. A sample of 137 users was grouped according to the service used: hospital admittance, home care, emergency medical assistance, spontaneous emergency and shelter. Inferential statistics were realized by Chi-Square and Fischer Exact tests. The majority of users were women and aged 18 to 45 years-old. The users were "very satisfied" (46.2%) with attendance agility and with the team (52.6%). A number of 59.2% of the users were very satisfied with the hospital and 68.8% considered the service better than expected. Less "clarity concerning health" was reported for shelter regarding hospital admittance and home care (p<0.05). Users under hospital admittance presented greater satisfaction and better expectation compared to acceptance and emergency medical assistance (p<0.05). User profile characteristics as "skin color" and "health plan" presented statistical differences regarding general satisfaction. The study showed that the adoption of a humanized model of assistance in healthcare as the proposal of this Hospital resulted in user satisfaction.
journal_name
Cien Saude Coletjournal_title
Ciencia & saude coletivaauthors
Ricci NA,Wanderley Fda S,de Oliveira MS,Rebelatto JRdoi
10.1590/s1413-81232011000700044subject
Has Abstractpub_date
2011-01-01 00:00:00pages
1125-34eissn
1413-8123issn
1678-4561pii
S1413-81232011000700044journal_volume
16 Suppl 1pub_type
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journal_title:Ciencia & saude coletiva
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journal_title:Ciencia & saude coletiva
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journal_title:Ciencia & saude coletiva
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journal_title:Ciencia & saude coletiva
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journal_title:Ciencia & saude coletiva
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journal_title:Ciencia & saude coletiva
pub_type: 杂志文章,多中心研究
doi:10.1590/1413-81232020253.13182018
更新日期:2020-03-01 00:00:00
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journal_title:Ciencia & saude coletiva
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doi:10.1590/s1413-81232011000700034
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journal_title:Ciencia & saude coletiva
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journal_title:Ciencia & saude coletiva
pub_type: 杂志文章,评审
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更新日期:2017-11-01 00:00:00
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