[The São Carlos Hospital School: assessment of its functioning by means of user satisfaction].

Abstract:

:This research assessed the satisfaction of the users of São Carlos Hospital School in its first six months of functioning. A sample of 137 users was grouped according to the service used: hospital admittance, home care, emergency medical assistance, spontaneous emergency and shelter. Inferential statistics were realized by Chi-Square and Fischer Exact tests. The majority of users were women and aged 18 to 45 years-old. The users were "very satisfied" (46.2%) with attendance agility and with the team (52.6%). A number of 59.2% of the users were very satisfied with the hospital and 68.8% considered the service better than expected. Less "clarity concerning health" was reported for shelter regarding hospital admittance and home care (p<0.05). Users under hospital admittance presented greater satisfaction and better expectation compared to acceptance and emergency medical assistance (p<0.05). User profile characteristics as "skin color" and "health plan" presented statistical differences regarding general satisfaction. The study showed that the adoption of a humanized model of assistance in healthcare as the proposal of this Hospital resulted in user satisfaction.

journal_name

Cien Saude Colet

journal_title

Ciencia & saude coletiva

authors

Ricci NA,Wanderley Fda S,de Oliveira MS,Rebelatto JR

doi

10.1590/s1413-81232011000700044

subject

Has Abstract

pub_date

2011-01-01 00:00:00

pages

1125-34

eissn

1413-8123

issn

1678-4561

pii

S1413-81232011000700044

journal_volume

16 Suppl 1

pub_type

杂志文章
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