[Patient satisfaction with pharmacy services: translation and validation of the Pharmacy Services Questionnaire for Brazil].

Abstract:

:The aim of this study was to translate into Portuguese and validate the Pharmacy Services Questionnaire (PSQ). The instrument includes 20 questions that measure user satisfaction with pharmacy services, and is organized according to two factors. It uses a Likert scale of answers from 1 (poor) to 5 (excellent). The PSQ-Brazil was applied to 137 diabetics from 31 to 89 years of age (60.6% women), clients of private pharmacies, mostly users of public health services (65.7%), with low education (67.9% elementary schooling or less), and who used an average of 4.3 medicines per person. Overall score in the sample was 3.6 (SD = 1.1 [95%CI 3.4-3.8]). After factor analysis, 'pleasant exposure' and 'treatment management' included 8 and 12 items, respectively, and were significantly correlated with each other (r = 0.92, p < 0.001) and with the overall score. The instrument obtained a Cronbach's alpha of 0.98 for the overall score. The pleasant exposure and treatment management variables showed alphas of 0.94 and 0.98. PSQ-Brazil shows adequate reliability and validity for use in the country.

journal_name

Cad Saude Publica

authors

Correr CJ,Pontarolo R,Melchiors AC,Paula e Souza RA,Rossignoli P,Fernández-Llimós F

doi

10.1590/s0102-311x2009000100009

subject

Has Abstract

pub_date

2009-01-01 00:00:00

pages

87-96

issue

1

eissn

0102-311X

issn

1678-4464

pii

S0102-311X2009000100009

journal_volume

25

pub_type

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