Abstract:
:The aim of this study was to translate into Portuguese and validate the Pharmacy Services Questionnaire (PSQ). The instrument includes 20 questions that measure user satisfaction with pharmacy services, and is organized according to two factors. It uses a Likert scale of answers from 1 (poor) to 5 (excellent). The PSQ-Brazil was applied to 137 diabetics from 31 to 89 years of age (60.6% women), clients of private pharmacies, mostly users of public health services (65.7%), with low education (67.9% elementary schooling or less), and who used an average of 4.3 medicines per person. Overall score in the sample was 3.6 (SD = 1.1 [95%CI 3.4-3.8]). After factor analysis, 'pleasant exposure' and 'treatment management' included 8 and 12 items, respectively, and were significantly correlated with each other (r = 0.92, p < 0.001) and with the overall score. The instrument obtained a Cronbach's alpha of 0.98 for the overall score. The pleasant exposure and treatment management variables showed alphas of 0.94 and 0.98. PSQ-Brazil shows adequate reliability and validity for use in the country.
journal_name
Cad Saude Publicajournal_title
Cadernos de saude publicaauthors
Correr CJ,Pontarolo R,Melchiors AC,Paula e Souza RA,Rossignoli P,Fernández-Llimós Fdoi
10.1590/s0102-311x2009000100009subject
Has Abstractpub_date
2009-01-01 00:00:00pages
87-96issue
1eissn
0102-311Xissn
1678-4464pii
S0102-311X2009000100009journal_volume
25pub_type
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