The challenging nature of patient identifiers: an ethnographic study of patient identification at a London walk-in centre.

Abstract:

:The correct identification of a patient's health record is the foundation of any safe patient record system. There is no building of a ;patient history', no sharing or integration of a patient's data without the retrieval and matching of existing records. Yet there can often be errors in this process and these may remain invisible until a safety incident occurs. This article presents the findings of an ethnographic study of patient identification at a walk-in centre in the UK. We offer a view of patient identifiers as used in practice and show how seemingly simple data, such as a person's name or date of birth, are more complex than they may at first appear and how they potentially pose problems for the use of integrated health records. We further report and discuss a dichotomy between the identifiers needed to access health records and the identifiers used by practitioners in their everyday work.

journal_name

Health Informatics J

authors

Lichtner V,Wilson S,Galliers JR

doi

10.1177/1081180X08089321

subject

Has Abstract

pub_date

2008-06-01 00:00:00

pages

141-50

issue

2

eissn

1460-4582

issn

1741-2811

pii

14/2/141

journal_volume

14

pub_type

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