[Work and psychological distress among bank tellers in Rio de Janeiro].

Abstract:

:This article discusses key relations between psychological distress and bank tellers' working conditions in various bank offices in Rio de Janeiro. Different theoretical models are discussed: stress, the psychodynamics of the work, and the psychopathology of the work. The aim of this case study was to elucidate the role of the work process as a source of psychological distress among tellers in a large bank company. Analysis of the work process with its variability and difficulties showed that two highly stressful situations are 1) discrepancies in the amounts of money counted at the teller's window and 2) customer complaints or insults directed against the teller. Such situations arise from the work organization that forces tellers to streamline or skip security rules and blames them for "discrepancies" in the till. The form of work organization also fails to support tellers in answering customer demands appropriately. The context of low wages and major transformations favoring workers' isolation generates insecurity over their future, viewed as lack of individual recognition. An approach to tellers' actual working conditions allowed for an understanding of stress factors and their determinants.

journal_name

Cad Saude Publica

authors

Palacios M,Duarte F,Camara Vd Vde M

keywords:

subject

Has Abstract

pub_date

2002-05-01 00:00:00

pages

843-51

issue

3

eissn

0102-311X

issn

1678-4464

pii

S0102-311X2002000300033

journal_volume

18

pub_type

杂志文章
  • Do the determinants of self-rated health vary among older people with disability, chronic diseases or both conditions in urban Colombia?

    abstract::Our study aimed to identify the main determinants of self-rated health for individuals aged 60 years or older in Bogotá, Colombia, and if those determinants vary between groups. Data was obtained from the Demographic Health Survey 2011 for Bogotá. Logistic regression models were estimated to identify the determinants ...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/0102-311x00041719

    authors: Pinilla-Roncancio M,González-Uribe C,Lucumí DI

    更新日期:2020-01-01 00:00:00

  • [Caseload of poisoning among children treated by the Rio Grande do Sul State Toxicology Information Center (CIT/RS), Brazil].

    abstract::This was an analytical, descriptive, cross-sectional study to establish the profile of poisonings among children 0 to 4 years of age reported to the Rio Grande do Sul State Toxicology Information Center (CIT/RS) in Porto Alegre, Brazil, 2003. A total of 1,311 cases were selected and data were extracted on children who...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2005000400015

    authors: Ramos CL,Targa MB,Stein AT

    更新日期:2005-07-01 00:00:00

  • Differential susceptibility according to gender in the association between air pollution and mortality from respiratory diseases.

    abstract::This study analyzed the association between air pollution and deaths from respiratory diseases, considering differential susceptibility according to gender. The authors used daily deaths from respiratory diseases (ICD-10, J00-J99), PM(10), SO(2), and O(3) levels, and meteorological indicators in Volta Redonda, Rio de ...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2011000900016

    authors: Oliveira MS,Leon AP,Mattos IE,Koifman S

    更新日期:2011-09-01 00:00:00

  • [The inadequacy of official classification of work accidents in Brazil].

    abstract::Traditionally, work accidents in Brazil have been categorized in government documents and legal and academic texts as typical work accidents and commuting accidents. Given the increase in urban violence and the increasingly precarious work conditions in recent decades, this article addresses the conceptual inadequacy ...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/0102-311X00173016

    authors: Cordeiro R

    更新日期:2018-02-19 00:00:00

  • [Intervention levels for abdominal obesity: prevalence and associated factors].

    abstract::During 1999 and 2000, a population-based cross-sectional study was conducted in Pelotas, southern Brazil, to describe the population distribution of abdominal adiposity according to "action level points" and to identify risk factors. The study included a sample of 1,935 adults (20-69 years) residing in urban areas. Ab...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2006000600010

    authors: Olinto MT,Nácul LC,Dias-da-Costa JS,Gigante DP,Menezes AM,Macedo S

    更新日期:2006-06-01 00:00:00

  • [Contextual and individual inequalities in dental pain prevalence among Brazilian adults and elders].

    abstract::This study aimed to assess the prevalence of dental pain among adults and older people living in Brazil's State capitals. Information was gathered from the Telephone Survey Surveillance System for Risk and Protective Factors for Chronic Diseases (VIGITEL) in 2009 (n = 54,367). Dental pain was the outcome. Geographic r...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2012001300012

    authors: Peres MA,Iser BP,Peres KG,Malta DC,Antunes JL

    更新日期:2012-01-01 00:00:00

  • [Municipalization of vaccination in Ribeirão Preto, São Paulo, Brazil]

    abstract::The object of this study is the organization of activities in the vaccination program in Ribeirão Preto, São Paulo, during the process of municipalization of health services, analyzing changes and estimating results. The methodology included a survey performed during supervisory visits and questionnaires with 20 nurse...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x1996000100019

    authors: Gonçalves Md,Almeida MC,Gera SC

    更新日期:1996-01-01 00:00:00

  • [Deaths that save lives: the complexities of medical care for patients with suspected brain death].

    abstract::The objective of this study was to understand how physicians at the largest emergency department in a large Brazilian city orient care for critical patients with suspected brain death and who are potential organ donors. This ethnographic study was conducted in an emergency care hospital, a reference in traumatology in...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/0102-311X00061718

    authors: Aredes JS,Firmo JOA,Giacomin KC

    更新日期:2018-11-08 00:00:00

  • Vulnerability and non-adherence to antiretroviral therapy among HIV patients, Minas Gerais State, Brazil.

    abstract::The aim of the present study was to describe vulnerability profiles and to verify their association with non-adherence to antiretroviral therapy (ART) among 295 HIV-patients receiving their first prescription in two public-referral centers in Minas Gerais States, Brazil. The cumulative incidence of non-adherence was 3...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章,多中心研究

    doi:10.1590/s0102-311x2008001100015

    authors: Bonolo Pde F,Machado CJ,César CC,Ceccato Md,Guimarães MD

    更新日期:2008-11-01 00:00:00

  • [Prevalence of hypovitaminosis a in children of peripheral districts of Campinas São Paulo, Brazil].

    abstract::The prevalence of hypovitaminosis A among children of the peripheral districts of the city of Campinas, S o Paulo, Brazil, was estimated by determining serum retinol levels by High Performance Liquid Chromatography (HPLC) in a sample of 131 children aged between three and ten years, between April 1991 and February 199...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x1995000100015

    authors: Gonçalves-Carvalho CM,Amaya-Farfan J,Wilke BC,Vencovsky R

    更新日期:1995-01-01 00:00:00

  • [Dermatosis among the Xavánte from the Pimentel Barbosa Indian Reservation, Mato Grosso, (Brazil)].

    abstract::The authors present the results of a dermatological survey conducted among the Xavánte Indians from the Pimentel Barbosa Reservation, state of Mato Grosso, Brazil Scabies, pediculosis, and pioderma were the most frequent diseases, clearly related to poor hygiene. The finding of perleche indicates the presence of nutri...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x1991000400008

    authors: Alvarez RR,Campbell I,Friedman H,Bertoli ML,Gama GB,Diaz LA

    更新日期:1991-10-01 00:00:00

  • [Hospital mortality and length of stay: comparison between public and private hospitals in Ribeirão Preto, São Paulo State, Brazil].

    abstract::Performance assessment in health services is essential. The comparison of performance indicators requires the use of risk adjustment strategies. The objective of this paper was to assess variations in clinical performance, measured by hospital mortality and length of stay, between private and public hospitals, while t...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2004000800021

    authors: Martins M,Blais R,Leite Ida C

    更新日期:2004-01-01 00:00:00

  • Influence of the copepod Mesocyclops longisetus (Crustacea: Cyclopidae) on the survival of Vibrio cholerae O1 in fresh water.

    abstract::In an experimental microcosm, an analysis was performed of the influence exerted by freshwater Mesocyclops longisetus copepods on the survival of Vibrio cholerae O1 serovar Inaba. In the State of Ceará, copepods are used in the control of Aedes aegypti larvae. The system consisted of water with a salinity of 0.27 per ...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x1996000400015

    authors: Araújo DB,Martins SC,Albuquerque LM,Hofer E

    更新日期:1996-10-01 00:00:00

  • [Birth weight in Brazilian children under two years of age].

    abstract::Low birth weight is associated with increased risk of dying in the first year of life. This study was motivated by recent changes in the determination of birth weight patterns with the advent of the perinatal epidemiological transition. We analyzed data from the Brazilian National Survey of Demographic and Health of C...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2013000200021

    authors: Viana Kde J,Taddei JA,Cocetti M,Warkentin S

    更新日期:2013-02-01 00:00:00

  • Physicians, politics and health systems.

    abstract:: ...

    journal_title:Cadernos de saude publica

    pub_type: 社论

    doi:10.1590/0102-311x00237418

    authors: Lima LD,Carvalho MS,Coeli CM

    更新日期:2019-01-01 00:00:00

  • [Traffic accidents from the motorcycle couriers' perspective: feedback for health promotion].

    abstract::This research note is the result of a qualitative study in Porto Alegre, Rio Grande do Sul, Brazil, aimed at exploring traffic accident risk from the motorcycle couriers' point of view. The research results highlight the importance of accident prevention and health promotion for these workers. The study was based on s...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2006001200021

    authors: Veronese AM,de Oliveira DL

    更新日期:2006-12-01 00:00:00

  • [Comparison of neonatal mortality in very low birth weight newborns at maternity hospitals in the city of Rio de Janeiro, Brazil].

    abstract::This study was a comparison of neonatal mortality rates in four maternity hospitals in the city of Rio de Janeiro, Brazil. The study population consisted of newborns with birth weight below 1,500 g. The research instrument was a questionnaire with data reported by the mother and collected from the patient record. For ...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章,多中心研究

    doi:10.1590/s0102-311x2005000500017

    authors: Duarte JL,Mendonça GA

    更新日期:2005-09-01 00:00:00

  • The Welfare State in Latin America: reform, innovation and fatigue.

    abstract::This paper analyses the challenges of building the Welfare State in late democracies in Latin America. The author shows how the literature has identified different social protection patterns in the region and how recent reform models have transformed institutions, in an unfavorable socioeconomic context. The results p...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.15090/0102-311X00058116

    authors: Fleury S

    更新日期:2017-07-27 00:00:00

  • [Risk factors for respiratory morbidity at 12 to 36 months in very low birth weight premature infants previously admitted to a public neonatal intensive care unit].

    abstract::The aim of this paper was to estimate respiratory morbidity and its determinants for premature infants aged 12 to 36 months. The population comprised 84 infants from a cohort of very low birth weight premature infants. The outcome was the respiratory morbidity incidence rate. The relationship between the independent v...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2009000600022

    authors: Chalfun G,Mello RR,Dutra MV,Andreozzi VL,Silva KS

    更新日期:2009-06-01 00:00:00

  • [Cross-cultural equivalence of three scales used to estimate cardiorespiratory fitness in the elderly].

    abstract::This study aimed at establishing the cross-cultural equivalence of scales used to evaluate physical activity level and measure cardiorespiratory fitness, for further application in elderly subjects. Three scales were identified after systematic review: Veterans Physical Activity Questionnaire (VSAQ), Rating of Perceiv...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2008001100005

    authors: Maranhão Neto Gde A,Ponce de Leon AC,Farinatti Pde T

    更新日期:2008-11-01 00:00:00

  • [Municipal Health Councils: activity and representation of grassroots communities].

    abstract::This article was based on the results of research concerning health policy in municipalities that achieved the most extensive development of decentralization and innovation in the State of Rio de Janeiro, Brazil. The study applied a questionnaire for health system users' representatives in Municipal Health Councils. T...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2004000600026

    authors: Gerschman S

    更新日期:2004-11-01 00:00:00

  • [Uncomplicated Plasmodium vivax and P. falciparum malaria in Brazil: evidence on single and combined drug treatments recommended by official guidelines].

    abstract::Malaria is the most important endemic parasitic disease in the world. Conditions are favorable for transmission of the disease in 60% of Brazil's territory. Over 500,000 cases per year are recorded in the country. However, the geographic distribution is uneven, which may explain differences in the efficacy and effecti...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章,评审

    doi:10.1590/s0102-311x2007001000004

    authors: Freitas LF,Chaves GC,Wannmacher L,Osorio-de-Castro CG

    更新日期:2007-10-01 00:00:00

  • [Social support and breast self-examination in the Pró-Saúde Study].

    abstract::The authors investigated the association between the reported frequency of breast self-examination and five dimensions of social support (material, emotional, affective, information, and positive social interaction) among 2,240 female employees from a university in Rio de Janeiro who were participants in Phase 1 of a ...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2005000200004

    authors: Andrade CR,Chor D,Faerstein E,Griep RH,Lopes CS,Fonseca Mde J

    更新日期:2005-03-01 00:00:00

  • [Psychological well-being of young people 18 to 24 years of age and associated factors].

    abstract::This study aimed to identify factors associated with psychological well-being among young people 18 to 24 years of age in Pelotas, Rio Grande do Sul State, Brazil. In a population-based cross-sectional study, 1,621 subjects answered a structured questionnaire on socio-demographic data, religion, employment, and substa...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2012000600015

    authors: Souza LD,Maragalhoni Tda C,Quincoses MT,Jansen K,Cruzeiro AL,Ores L,Silva RA,Pinheiro RT

    更新日期:2012-06-01 00:00:00

  • [Investigation of a measles outbreak in Pará State, Brazil, in the age of elimination of the disease].

    abstract::In July 27th, 2010, witnessed the late notification of a positive test result for measles IgM antibodies in Belém, Pará State, Brazil, sparking an epidemiological investigation and control and preventive measures. Two more confirmed cases were identified, both of whom were siblings of the index case, with clinical sig...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/0102-311X00017515

    authors: Jesus HS,Nascimento GL,Rosa FM,Santos DA

    更新日期:2015-10-01 00:00:00

  • [An epidemiological profile of dental caries in 12-year-old children residing in cities with and without fluoridated water supply in the central western area of the State of São Paulo, Brazil].

    abstract::This study aimed to analyze the epidemiological profile of dental caries in the central western region of the State of São Paulo, Brazil, focusing on 12-year-old children by gender, comparing the DMFT index in fluoridated and non-fluoridated cities. The study used data from the Epidemiological Surveys in the State of ...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2002000500020

    authors: Sales-Peres SH,Bastos JR

    更新日期:2002-09-01 00:00:00

  • [The construction of sexual difference in medicine].

    abstract::This article discusses the work of some key players in the current debate on the construction of the notion of sexual difference in modernity, taking as the focus of analysis and illustration the theses submitted at the School of Medicine in Rio de Janeiro, Brazil, during the 19th century. The objective is to confront...

    journal_title:Cadernos de saude publica

    pub_type: 历史文章,杂志文章

    doi:10.1590/s0102-311x2003000800002

    authors: Rohden F

    更新日期:2003-01-01 00:00:00

  • [The Unified National Health System and the third sector: Characterization of non-hospital facilities providing basic health care services in Belo Horizonte, Minas Gerais, Brazil].

    abstract::In Brazil, nonprofit or charitable organizations are the oldest and most traditional and institutionalized form of relationship between the third sector and the state. Despite the historical importance of charitable hospital care, little research has been done on the participation of the nonprofit sector in basic heal...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2007000100013

    authors: Canabrava CM,Andrade EI,Janones FA,Alves TA,Cherchiglia ML

    更新日期:2007-01-01 00:00:00

  • Anthropometry of elderly residents in the city of São Paulo, Brazil.

    abstract::The article presents gender and age-specific selected anthropometric data for a representative sample of elderly Brazilians in the city of São Paulo. This was a cross-sectional, population-based household survey. A total of 1,894 older adults (men and women, > 60 years) were examined from January to March 2001. Data w...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2005000600043

    authors: Barbosa AR,Souza JM,Lebrão ML,Laurenti R,Marucci Mde F

    更新日期:2005-11-01 00:00:00

  • Determinants of growth retardation in Southern Brazil.

    abstract::A cross-sectional population-based study of determinants of growth retardation in under-five children (3,389) in the city of Porto Alegre, Rio Grande do Sul, Brazil estimated odds ratios (OR) for stunting, defined as height-for-age < -2 zeta-scores of the NCHS standards. Hierarchical modeling based on a framework of t...

    journal_title:Cadernos de saude publica

    pub_type: 杂志文章

    doi:10.1590/s0102-311x2004000500011

    authors: Aerts D,Drachler Mde L,Giugliani ER

    更新日期:2004-09-01 00:00:00