An analysis of audio-recordings of general dental practitioners' consultations with adolescent patients.

Abstract:

:Dental consultations of 30 general practitioners with 132 patients aged 10-17 years were recorded. The dental consultation was found to have a consistent structure composed of a sequence of stages, although not all were present in each consultation. Criteria by which verbal communication in a dental consultation can be assessed are identified and the frequency with which they occurred is presented. Although the majority of dentists studied used important communication skills on some of their patients, there were many consultations in which basic techniques such as greeting the patient and using the patient's name were not used. The findings indicate that many dentists could improve their communication with young patients and the investigation suggests mechanisms by which undergraduate and postgraduate education could be improved in this important area.

journal_name

Br Dent J

journal_title

British dental journal

authors

Wanless MB,Holloway PJ

doi

10.1038/sj.bdj.4808519

subject

Has Abstract

pub_date

1994-08-06 00:00:00

pages

94-8

issue

3

eissn

0007-0610

issn

1476-5373

journal_volume

177

pub_type

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