Evaluating clients' perceptions of the quality of head injury rehabilitation services: development and validation of a questionnaire.

Abstract:

OBJECTIVE:The objective of this research was to develop a tool to assess clients' perception of the quality of head injury rehabilitation services. METHODS AND RESULTS:A questionnaire PQRS-Montreal 1.0 was developed in Montreal, Quebec using a standardized methodology that incorporated a new technique to reach consensus regarding the tool's contents. Five dimensions of care (i.e. ecological approach, client-centred approach, accessibility, quality of the service providers and continuity) and their corresponding standards were identified as pertinent to include in the tool and were subsequently validated by experts. A phase of item generation followed that led to the development of an 87-item prototype of the questionnaire. The questionnaire is to be administered during an interview and employs a 5-point rating scale. DISCUSSION AND CONCLUSION:The implications for the use of PQRS-Montreal 1.0 in the accreditation process of head injury rehabilitation services are discussed, as well as plans for future quantitative research in the development of the tool.

journal_name

Brain Inj

journal_title

Brain injury

authors

Swaine BR,Dutil E,Demers L,Gervais M

doi

10.1080/0269905031000088568

subject

Has Abstract

pub_date

2003-07-01 00:00:00

pages

575-87

issue

7

eissn

0269-9052

issn

1362-301X

pii

ELRP08VXUPEFDYUH

journal_volume

17

pub_type

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