Abstract:
:The present report describes the use of patient focus groups by a primary health care facility. We review our rationale for using focus groups and the process we used to prepare for and conduct them. We then highlight the results and lessons learned through this experience. Focus groups can be an excellent method for primary care practices to assess the complexities of patient satisfaction issues and engage patients in the continuous quality improvement process. Focus groups can uncover unanticipated issues that surveys fail to identify. Our experience demonstrated that this benefit can be critical in identifying and prioritizing quality of care improvements and that focus group results can be used to make immediate improvements in the quality of care, even though this type of study is not intended to generalize.
journal_name
Eval Health Profjournal_title
Evaluation & the health professionsauthors
Schwarz M,Landis SE,Rowe JE,Janes CL,Pullman Ndoi
10.1177/01632780022034480subject
Has Abstractpub_date
2000-03-01 00:00:00pages
58-71issue
1eissn
0163-2787issn
1552-3918journal_volume
23pub_type
杂志文章abstract::This article argues for the increased involvement of people with severe mental illness and consumers of other health and mental health services in evaluation and performance improvement in the organizations from which they receive services. Among other reasons, consumers can bring a different perspective to the select...
journal_title:Evaluation & the health professions
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