The importance of a high-performance work environment in hospitals.

Abstract:

OBJECTIVE:To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. STUDY SETTING:Forty-five adult, medical-surgical units in nine hospitals in upstate New York. STUDY DESIGN:Cross-sectional study. DATA COLLECTION:Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). PRINCIPAL FINDINGS:HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. CONCLUSION:Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.

journal_name

Health Serv Res

journal_title

Health services research

authors

Weinberg DB,Avgar AC,Sugrue NM,Cooney-Miner D

doi

10.1111/j.1475-6773.2012.01438.x

subject

Has Abstract

pub_date

2013-02-01 00:00:00

pages

319-32

issue

1

eissn

0017-9124

issn

1475-6773

journal_volume

48

pub_type

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