Abstract：
:Recent government proposals have underlined the importance of ascertaining users' views of health care. Traditionally these have been obtained through satisfaction surveys. However, researchers argue that the focus of attention should now shift to exploring dissatisfaction because it highlights more clearly any problems in lay-practitioner relationships. Research has shown that dissatisfaction is a complex social construct which is underpinned by a range of values, beliefs, attitudes and experiences. The aim of this paper is to provide insights into the meaning of dissatisfaction by exploring how dissatisfied users attribute cause, responsibility and blame for their untoward experiences. Forty-one people were identified from a household survey of user views as experiencing problems with their health care. They were interviewed in depth, and a grounded theory approach was used to construct a framework inductively from their accounts. This identified a number of normative expectations through which health work was routinely criticized; these included respondents casting aspersions on the professional integrity of health care practitioners and preserving their own moral identity through demonstrating competence, knowledge, rationality, reasonableness and concern for others. Moreover, it is argued that these patterns help practitioners to understand how dissatisfied users' perceive subsequent health care encounters.
journal_name
J Adv Nursjournal_title
Journal of advanced nursingauthors
Coyle Jdoi
10.1046/j.1365-2648.1999.01137.xkeywords:
subject
Has Abstractpub_date
1999-09-01 00:00:00pages
723-31issue
3eissn
0309-2402issn
1365-2648journal_volume
30pub_type
杂志文章abstract：AIM:The study reported in this paper investigated factors that led to the initial use and abuse of drugs in 237 addicts receiving treatment at the Psychological Medicine Hospital, Kuwait. METHOD:A self-administered questionnaire was designed to elicit information regarding socio-demographic data and initiation pattern...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.2001.3411731.x
更新日期：2001-04-01 00:00:00
abstract：AIM:To explore the direct and indirect effect of the personality meta-traits 'Stability' and 'Plasticity' on moral reasoning among nurse practitioners (NPs) and physician assistants (PAs). BACKGROUND:Moral reasoning is influenced by being prone to moral disengagement and personality traits. Moral disengagement is obse...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.13939
更新日期：2019-06-01 00:00:00
abstract：AIM:The aim of the study was to evaluate the changes in symptoms and quality of life in people with puborectalis dyssynergia after biofeedback by using Short Form-36 and Patient Assessment of Constipation Quality of Life Questionnaire. BACKGROUND:Biofeedback is an effective treatment in clinical symptoms for puborecta...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/j.1365-2648.2010.05593.x
更新日期：2011-06-01 00:00:00
abstract：:The purpose of this study was to determine if a relationship exists between work roles, work role values and job satisfaction for registered nurses employed in the hospital setting in the USA. A total of 201 nurses responded (33% response rate) to a survey instrument consisting of questions regarding work roles, work ...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.1994.20050958.x
更新日期：1994-11-01 00:00:00
abstract：:This paper demonstrates, through a specific case study, the relationship of nursing practice and research. The author discusses how a clinical problem stimulated research and how the research findings, then, were utilized in practice. Client attrition in an obesity programme for high-risk clients was defined as the cl...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/j.1365-2648.1984.tb00359.x
更新日期：1984-03-01 00:00:00
abstract：:Action research is growing in popularity as an approach to research in the nursing profession. Action research seeks to engage practitioners collaboratively into taking action to improve their situation; therefore, one could argue it is ideally suited to nursing since it is a practice-based profession. This paper exam...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/j.1365-2648.1994.tb01124.x
更新日期：1994-03-01 00:00:00
abstract：:Relationships between infant temperament, demographic variables, and family dynamics of child-rearing families were investigated in this study. The revised Infant Temperament Questionnaire (RITQ), the Family Dynamics Questionnaire (FDQ) and the Family Dynamics Measure (FDM) were sent to 118 families who had participat...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.1998.00558.x
更新日期：1998-03-01 00:00:00
abstract：:Time is an integral element in all actions, organizations and relationships. Temporality has an effect on people's lives, and in turn people manipulate temporality as a means of imposing social order. From a semiotic perspective the amount of time spent on an action and the timing of its conveys messages about such th...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.1994.20010110.x
更新日期：1994-07-01 00:00:00
abstract：AIM:To report an analysis of the concept of perinatal bereavement. BACKGROUND:The concept of perinatal bereavement emerged in the scientific literature during the 1970s. Perinatal bereavement is a practice-based concept, although it is not well-defined in the scientific literature and is often intermingled with the co...
journal_title：Journal of advanced nursing
pub_type： 杂志文章,评审
doi：10.1111/jan.12119
更新日期：2013-11-01 00:00:00
abstract：AIM:To document experiences of nurses educated abroad and in the USA in 2 urban hospitals in the southeastern USA. BACKGROUND:Nurses are responsible for providing quality patient care. Discrimination against nurses in the workplace may create hostile environments, potentially affecting patient care and leading to high...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.12197
更新日期：2014-02-01 00:00:00
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journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.14175
更新日期：2019-12-01 00:00:00
abstract：AIMS:The Grading of Recommendations Assessment, Development and Evaluation (GRADE) Working Group Guidance is widely used to increase the transparency by which evidence is turned into recommendations. Although the process is clearly defined, it may be difficult to use in nursing education and practice because it uses se...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.14303
更新日期：2020-04-01 00:00:00
abstract：AIM:This paper reports a study to explore how cancer survivors talk about, experience and manage time in everyday life. BACKGROUND:There is an increasing interest in specific physical and psychosocial aspects of life after cancer diagnosis and treatment, but hardly any research follows cancer survivors over time to ex...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/j.1365-2648.2006.04133.x
更新日期：2007-03-01 00:00:00
abstract：AIM:To explore the reasons why older Chinese people decline to tell their life stories. BACKGROUND:Promoting the telling of life stories by older people, as part of healthy ageing, may develop their sense of unity and meaning in life. However, not all older adults seem to review their past and tell others about it. Un...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.12630
更新日期：2015-07-01 00:00:00
abstract：AIM:To describe the proposed Culturally Competent Community Care (CCCC) model, and the process of development and testing of the model. BACKGROUND:Community health nurses are challenged to provide culturally competent care in all types of communities. However, existing models have not provided community nurses with sp...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.2001.01929.x
更新日期：2001-09-01 00:00:00
abstract：:The purpose of this paper is to alert researchers and agency staff to potential conflicts that may arise during research projects conducted in busy community-based agencies. Within a framework of human territoriality, key factors in avoiding such conflicts are explored. Territoriality is the defence against intruders ...
journal_title：Journal of advanced nursing
pub_type： 杂志文章,评审
doi：10.1111/j.1365-2648.1996.tb00044.x
更新日期：1996-04-01 00:00:00
abstract：BACKGROUND:Musculoskeletal pain is a problem with which many seniors must contend, many on a daily basis. Little is known, however, of the self-care decisions that seniors make regarding the management and control of this pain. These decisions can influence in a significant manner the delivery of health care to seniors...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.2001.01859.x
更新日期：2001-08-01 00:00:00
abstract：AIM:This study examines the factors that mediate and moderate the relationships of perceived organizational support with work engagement and organization citizenship behaviour. Specifically, affective commitment is posited to mediate and psychological contract breach to moderate the above relationships. BACKGROUND:Nur...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.13043
更新日期：2016-11-01 00:00:00
abstract：AIM:To examine nurse employees' and employers' views about responsibilities for managing nurses' careers. BACKGROUND:Career management policies are associated with cost savings, in terms of workforce recruitment and retention and an increase in job and career satisfaction. In nursing, responsibility for career managem...
journal_title：Journal of advanced nursing
pub_type： 杂志文章,多中心研究
doi：10.1111/jan.12473
更新日期：2015-01-01 00:00:00
abstract：AIM:To report a novel review to develop a health systems model of successful transition of children with complex healthcare needs from hospital to home. BACKGROUND:Children with complex healthcare needs commonly experience an expensive, ineffectual and prolonged nurse-led discharge process. Children gain no benefit fr...
journal_title：Journal of advanced nursing
pub_type： 杂志文章,评审
doi：10.1111/jan.12278
更新日期：2014-05-01 00:00:00
abstract：AIM:To understand the experiences of young women with a disorder of sex development when sharing information about their body with healthcare professionals, friends and intimate partners. BACKGROUND:Disorders of sex development are lifelong conditions that create bodily difference such as absence of reproductive organ...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.12661
更新日期：2015-08-01 00:00:00
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journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/j.1365-2648.2009.05166.x
更新日期：2010-01-01 00:00:00
abstract：AIM:To conduct a review summarizing evidence concerning communication with mechanically ventilated patients in the intensive care unit (ICU). BACKGROUND:ICU patients undergoing mechanical ventilation are unable to communicate verbally, causing many negative emotions. Due to changes in sedation practice, a growing numb...
journal_title：Journal of advanced nursing
pub_type： 杂志文章,评审
doi：10.1111/jan.14524
更新日期：2020-11-01 00:00:00
abstract：AIM:To synthesize the evidence relating to the ability of specialist care home support services to prevent the hospital admission of older care home residents, including hospital admission at the end-of-life. DESIGN:Systematic review and narrative synthesis. METHODS:Ten electronic databases will be searched from 2010...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/jan.13866
更新日期：2019-02-01 00:00:00
abstract：:Clinical and policy developments in health care have recently created demand for a professional response in terms of the development of advanced roles for nurses, notably 'nurse practitioner' roles. Such roles demand the exercise of autonomy, a term which eludes succinct definition despite the fact that the preparatio...
journal_title：Journal of advanced nursing
pub_type： 杂志文章,评审
doi：10.1046/j.1365-2648.1999.00948.x
更新日期：1999-03-01 00:00:00
abstract：:Repertory grid technique was used to study nurses' feelings about longstay patients, with specific reference to the patients' feeding needs. Interviews and direct observation were used to supplement the data. It was found that, although nurses claimed a high degree of satisfaction from caring for all patients, there w...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/j.1365-2648.1990.tb01894.x
更新日期：1990-06-01 00:00:00
abstract：:This paper is concerned with the development of theory in the discipline of nursing as it is practised in Great Britain. It stems from dissatisfaction with the generally uncritical adoption by British nurses of models of nursing which have been developed to explain and enhance North American practice. After the introd...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1111/j.1365-2648.1990.tb01666.x
更新日期：1990-01-01 00:00:00
abstract：:This comparative study of the perceptions of mental health nurses and psychiatrists about aspects of their work environment was undertaken in the West Midlands in England. The aim of the study was to ascertain the extent to which the environment in which mental health professionals' work impacts on their own mental an...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.1999.00858.x
更新日期：1999-01-01 00:00:00
abstract：AIMS OF THE STUDY:The present study investigates the relationship between Effort-Reward Imbalance (ERI) and employee well-being, using three different concepts of efforts (i.e. psychological demands, physical demands and emotional demands). BACKGROUND:The ERI model had been used as a theoretical framework, indicating ...
journal_title：Journal of advanced nursing
pub_type： 杂志文章,多中心研究
doi：10.1046/j.1365-2648.2001.3411726.x
更新日期：2001-04-01 00:00:00
abstract：:This paper is based on the authors' experience of teaching and supervising the first intake of the management unit of the diploma for charge nurses offered by the Department of Professional Development and Training, Glasgow College of Nursing and Midwifery, Glasgow, Scotland. The students on this course undertake a pr...
journal_title：Journal of advanced nursing
pub_type： 杂志文章
doi：10.1046/j.1365-2648.1998.00560.x
更新日期：1998-04-01 00:00:00
