Evaluating Patient Navigation to Improve First Appointment No-show Rates in Uninsured Patients with Diabetes.

Abstract:

:Free clinics increase access to care, however, patients frequently miss appointments. The purpose of this quality improvement project was to determine if providing patient navigation affects first appointment no-show rates and hemoglobin A1c (HbA1c) in uninsured patients with diabetes at a free clinic. For 6 months, all patients scheduled for new appointments received weekly patient navigation calls. First appointment no-show rates decreased by 17.7% (p = 0.01). Among patients who received at least one patient navigation call, a significantly greater proportion attended their first appointment (72%) compared to the show rate for those who did not receive a completed call (43%) (p = 0.004).

authors

Weaver KR,Talley M,Mullins M,Selleck C

doi

10.1080/07370016.2018.1555315

subject

Has Abstract

pub_date

2019-01-01 00:00:00

pages

11-18

issue

1

eissn

0737-0016

issn

1532-7655

journal_volume

36

pub_type

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