Checking an integrated model of web accessibility and usability evaluation for disabled people.

Abstract:

:A combined objective-oriented and subjective-oriented method for evaluating accessibility and usability of web pages for students with disability was tested. The objective-oriented approach is devoted to verifying the conformity of interfaces to standard rules stated by national and international organizations responsible for web technology standardization, such as W3C. Conversely, the subjective-oriented approach allows assessing how the final users interact with the artificial system, accessing levels of user satisfaction based on personal factors and environmental barriers. Five kinds of measurements were applied as objective-oriented and subjective-oriented tests. Objective-oriented evaluations were performed on the Help Desk web page for students with disability, included in the website of a large Italian state university. Subjective-oriented tests were administered to 19 students labeled as disabled on the basis of their own declaration at the University enrolment: 13 students were tested by means of the SUMI test and six students by means of the 'Cooperative evaluation'. Objective-oriented and subjective-oriented methods highlighted different and sometimes conflicting results. Both methods have pointed out much more consistency regarding levels of accessibility than of usability. Since usability is largely affected by individual differences in user's own (dis)abilities, subjective-oriented measures underscored the fact that blind students encountered much more web surfing difficulties.

journal_name

Disabil Rehabil

authors

Federici S,Micangeli A,Ruspantini I,Borgianni S,Corradi F,Pasqualotto E,Olivetti Belardinelli M

doi

10.1080/09638280400014766

subject

Has Abstract

pub_date

2005-07-08 00:00:00

pages

781-90

issue

13

eissn

0963-8288

issn

1464-5165

pii

X02010123276R58K

journal_volume

27

pub_type

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