Educational program on continuous quality improvement for pediatric residents.

Abstract:

:Health care providers' involvement is critical for quality of care improvement. Nevertheless, most residency programs do not include this topic. The objective is to describe an educational experience on quality of care improvement for residents. The development of an improvement cycle was included in the second year syllabus of the pediatric residency program. A handbook and an online course were provided. Over 12 months, 10 proposals were designed on therapeutic and diagnostic approaches, effective communication, patient admission and logistics; they were based on sentinel events, incident reports, direct observation, and patients' complaints. Multidisciplinary working teams were formed. Health care protocols were agreed and processes were standardized. A program based on educational goals for continuous quality improvement allowed residents to acquire theoretical training and practical experience on the topic. :La participación de los profesionales de la salud es esencial para la mejora de la calidad de atención. Sin embargo, la mayoría de los programas de residencia no incluyen esta temática. El objetivo es presentar una experiencia de formación de residentes en mejora de la calidad de atención. Se incluyó, en el programa de 2.do año de la Residencia de Pediatría, el desarrollo de un ciclo de mejora. Se proporcionó un manual y un curso en línea. Durante 12 meses, se diseñaron 10 propuestas sobre conductas terapéuticas, diagnósticas, comunicación efectiva, admisión de pacientes y logística, a partir de eventos centinela, reporte de incidentes, observación directa y quejas de pacientes. Se formaron equipos de trabajo multidisciplinarios. Se consensuaron protocolos de atención médica y estandarización de procesos. Un programa basado en objetivos pedagógicos en mejora continua de la calidad permitió que los residentes adquirieran formación teórica y experiencia práctica en dicha temática.

journal_name

Arch Argent Pediatr

authors

Carozza Colombini MN,Silva C,Luiz Passarela M,Arzelan Clerici C,Llera J

doi

10.5546/aap.2020.eng.286

subject

Has Abstract

pub_date

2020-08-01 00:00:00

pages

286-289

issue

4

eissn

0325-0075

issn

1668-3501

journal_volume

118

pub_type

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