Staff Working Life and Older Persons' Satisfaction With Care: A Multilevel, Correlational Design.

Abstract:

BACKGROUND:The importance of staff working life for staff well-being has been demonstrated in several studies; less research has focused on staff working life and older persons' satisfaction with care. PURPOSE:The study aim was to study relationships between 1) staff assessments of their structural conditions/empowerment in elderly care, psychological empowerment, and job satisfaction and (2) older persons' satisfaction with care. METHODS:A multilevel, cross-sectional, and correlational design was applied using questionnaire data on working life (1021 staff members) and unit-level data (40 elderly care units) on older persons' satisfaction with care. RESULTS:Statistically significant relationships were found between all 3 working life variables and older persons' satisfaction with care. Furthermore, the results revealed an indirect/mediating effect of job satisfaction between structural empowerment and satisfaction with care, but not for psychological empowerment. CONCLUSIONS:Staff structural empowerment, psychological empowerment, and job satisfaction are linked to older persons' satisfaction with care.

journal_name

J Nurs Care Qual

authors

Engström M,Högberg H,Strömberg A,Hagerman H,Skytt B

doi

10.1097/NCQ.0000000000000463

subject

Has Abstract

pub_date

2021-01-01 00:00:00

pages

E7-E13

issue

1

eissn

1057-3631

issn

1550-5065

pii

00001786-202101000-00020

journal_volume

36

pub_type

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