Abstract：
BACKGROUND:Patient satisfaction is an important determinant of the feasibility and sustainability of community pharmacy screening services. However, few studies have evaluated this, with no such study performed for a chronic kidney disease risk assessment service. OBJECTIVE:The aim was to determine patient satisfaction with a chronic kidney disease risk assessment service performed in community pharmacies. SETTING:Community pharmacies in the state of Tasmania, Australia. METHOD:An anonymous nine-item satisfaction survey, with Likert-type scales, was developed following a literature review of existing surveys. Reliability of the nine-item scale was determined using Cronbach's alpha. Patients were asked an additional question on willingness to pay, with choices of amount from $5 to $25. The satisfaction survey was mailed to 389 patients who participated in the chronic kidney disease risk assessment study. MAIN OUTCOME MEASURE:Patient level of satisfaction with and willingness to pay for the chronic kidney disease service. RESULTS:Responses from 143 participants were included in the final analysis. Cronbach's alpha for the nine-item satisfaction scale was 0.87. The majority of participants agreed that the time required to undergo the risk assessment process was justified (90.2%); overall, they were satisfied with the chronic kidney disease risk assessment service (90.0%) and they felt comfortable with the pharmacist referring their results to their doctor (88.9%). Of 136 participants who answered the question on willingness to pay, 62.9% indicated that they would pay for the chronic kidney disease service. Of these, 29.2, 25.8 and 19.1% were willing to pay $20, $10 and $5, respectively. CONCLUSION:Patient satisfaction with the community pharmacy-based chronic kidney disease risk assessment was high. These findings provide support for the implementation of the service within community pharmacy practice.
journal_name
Int J Clin Pharmjournal_title
International journal of clinical pharmacyauthors
Gheewala PA,Peterson GM,Zaidi STR,Jose MD,Castelino RLdoi
10.1007/s11096-018-0603-2subject
Has Abstractpub_date
2018-04-01 00:00:00pages
458-463issue
2eissn
2210-7703issn
2210-7711pii
10.1007/s11096-018-0603-2journal_volume
40pub_type
杂志文章abstract：:Background In the Netherlands, a nationwide Medication Record System based on pharmacy dispensing data is used to obtain information about patients' actual medication use. However, it is not clear to what extent the information of the Nationwide Medication Record System corresponds to the medication information obtain...
journal_title：International journal of clinical pharmacy
pub_type： 杂志文章
doi：10.1007/s11096-019-00839-x
更新日期：2019-06-01 00:00:00
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journal_title：International journal of clinical pharmacy
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journal_title：International journal of clinical pharmacy
pub_type： 杂志文章,多中心研究
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journal_title：International journal of clinical pharmacy
pub_type： 杂志文章,评审
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pub_type： 杂志文章
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journal_title：International journal of clinical pharmacy
pub_type： 杂志文章,评审
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更新日期：2013-10-01 00:00:00
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pub_type： 杂志文章
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pub_type： 杂志文章,随机对照试验
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更新日期：2016-10-01 00:00:00
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更新日期：2019-08-01 00:00:00
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