Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study.

Abstract:

BACKGROUND:Over the last two decades, patient review websites have emerged as an essential online platform for doctor ratings and reviews. Recent studies suggested the significance of such websites as a data source for patients to choose doctors for healthcare providers to learn and improve from patient feedback and to foster a culture of trust and transparency between patients and healthcare providers. However, as compared to other medical specialties, studies of online patient reviews that focus on dentists in the United States remain absent. OBJECTIVE:This study sought to understand to what extent online patient reviews can provide performance feedbacks that reflect dental care quality and patient experience. METHODS:Using mixed informatics methods incorporating statistics, natural language processing, and domain expert evaluation, we analyzed the online patient reviews of 204,751 dentists extracted from HealthGrades with two specific aims. First, we examined the associations between patient ratings and a variety of dentist characteristics. Second, we identified topics from patient reviews that can be mapped to the national assessment of dental patient experience measured by the Patient Experience Measures from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Dental Plan Survey. RESULTS:Higher ratings were associated with female dentists (t71881=2.45, P<.01, g=0.01), dentists at a younger age (F7, 107128=246.97, P<.001, g=0.11), and those whose patients experienced a short wait time (F4, 150055=10417.77, P<0.001, g=0.18). We also identified several topics that corresponded to CAHPS measures, including discomfort (eg, painful/painless root canal or deep cleaning), and ethics (eg, high-pressure sales, and unnecessary dental work). CONCLUSIONS:These findings suggest that online patient reviews could be used as a data source for understanding the patient experience and healthcare quality in dentistry.

journal_name

J Med Internet Res

authors

Lin Y,Hong YA,Henson BS,Stevenson RD,Hong S,Lyu T,Liang C

doi

10.2196/18652

subject

Has Abstract

pub_date

2020-07-07 00:00:00

pages

e18652

issue

7

eissn

1439-4456

issn

1438-8871

pii

v22i7e18652

journal_volume

22

pub_type

杂志文章
  • The good, bad, and ugly of online recruitment of parents for health-related focus groups: lessons learned.

    abstract:BACKGROUND:We describe our experiences with identifying and recruiting Ontario parents through the Internet, primarily, as well as other modes, for participation in focus groups about adding the influenza vaccine to school-based immunization programs. OBJECTIVE:Our objectives were to assess participation rates with an...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.2829

    authors: Quach S,Pereira JA,Russell ML,Wormsbecker AE,Ramsay H,Crowe L,Quan SD,Kwong J

    更新日期:2013-11-14 00:00:00

  • Detection of Hate Speech in COVID-19-Related Tweets in the Arab Region: Deep Learning and Topic Modeling Approach.

    abstract:BACKGROUND:The massive scale of social media platforms requires an automatic solution for detecting hate speech. These automatic solutions will help reduce the need for manual analysis of content. Most previous literature has cast the hate speech detection problem as a supervised text classification task using classica...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/22609

    authors: Alshalan R,Al-Khalifa H,Alsaeed D,Al-Baity H,Alshalan S

    更新日期:2020-12-08 00:00:00

  • Real-World Implications of a Rapidly Responsive COVID-19 Spread Model with Time-Dependent Parameters via Deep Learning: Model Development and Validation.

    abstract:BACKGROUND:The COVID-19 pandemic has caused major disruptions worldwide since March 2020. The experience of the 1918 influenza pandemic demonstrated that decreases in the infection rates of COVID-19 do not guarantee continuity of the trend. OBJECTIVE:The aim of this study was to develop a precise spread model of COVID...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/19907

    authors: Jung SY,Jo H,Son H,Hwang HJ

    更新日期:2020-09-09 00:00:00

  • Comparing Web and touch screen transaction log files.

    abstract:BACKGROUND:Digital health information is available on a wide variety of platforms including PC-access of the Internet, Wireless Application Protocol phones, CD-ROMs, and touch screen public kiosks. All these platforms record details of user sessions in transaction log files, and there is a growing body of research into...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.3.2.e18

    authors: Nicholas D,Huntington P,Williams P

    更新日期:2001-04-01 00:00:00

  • Health-Related Quality of Life Improvements in Systemic Lupus Erythematosus Derived from a Digital Therapeutic Plus Tele-Health Coaching Intervention: Randomized Controlled Pilot Trial.

    abstract:BACKGROUND:Systemic lupus erythematosus (SLE), a systemic autoimmune disease with no known cure, remains poorly understood and patients suffer from many gaps in care. Recent work has suggested that dietary and other lifestyle factors play an important role in triggering and propagating SLE in some susceptible individua...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/23868

    authors: Khan F,Granville N,Malkani R,Chathampally Y

    更新日期:2020-10-20 00:00:00

  • Evaluation of a Web-Based E-Learning Platform for Brief Motivational Interviewing by Nurses in Cardiovascular Care: A Pilot Study.

    abstract:BACKGROUND:Brief motivational interviewing (MI) can contribute to reductions in morbidity and mortality related to coronary artery disease, through health behavior change. Brief MI, unlike more intensive interventions, was proposed to meet the needs of clinicians with little spare time. While the provision of face-to-f...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.6298

    authors: Fontaine G,Cossette S,Heppell S,Boyer L,Mailhot T,Simard MJ,Tanguay JF

    更新日期:2016-08-18 00:00:00

  • Integrated Detection and Prediction of Influenza Activity for Real-Time Surveillance: Algorithm Design.

    abstract:BACKGROUND:Influenza is a viral respiratory disease capable of causing epidemics that represent a threat to communities worldwide. The rapidly growing availability of electronic "big data" from diagnostic and prediagnostic sources in health care and public health settings permits advance of a new generation of methods ...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.7101

    authors: Spreco A,Eriksson O,Dahlström Ö,Cowling BJ,Timpka T

    更新日期:2017-06-15 00:00:00

  • Do Therapists Google Their Patients? A Survey Among Psychotherapists.

    abstract:BACKGROUND:The increasing use of the Internet and its array of social networks brings new ways for psychotherapists to find out information about their patients, often referred to as patient-targeted googling (PTG). However, this topic has been subject to little empirical research; there has been hardly any attention g...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.4306

    authors: Eichenberg C,Herzberg PY

    更新日期:2016-01-05 00:00:00

  • Electronic Health Literacy and Dietary Behaviors in Taiwanese College Students: Cross-Sectional Study.

    abstract:BACKGROUND:Given the recognized importance of preventing poor dietary behaviors during adolescence, we need a better understanding of college students' dietary behaviors. Studies have found that individual factors and electronic health (eHealth) literacy may affect one's dietary behaviors. However, few studies have ful...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/13140

    authors: Yang SC,Luo YF,Chiang CH

    更新日期:2019-11-26 00:00:00

  • Relationship Between Patient-Reported Outcome Measures and the Severity of Chronic Obstructive Pulmonary Disease in the Context of an Innovative Digitally Supported 24-Hour Service: Longitudinal Study.

    abstract:BACKGROUND:Individuals with chronic obstructive pulmonary disease (COPD) live with the burden of a progressive life-threatening condition that is often accompanied by anxiety and depression. The severity of the condition is usually considered from a clinical perspective and characterized according to the Global Initiat...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/10924

    authors: Lindskrog S,Christensen KB,Osborne RH,Vingtoft S,Phanareth K,Kayser L

    更新日期:2019-06-02 00:00:00

  • Internet-Based Assessment of Oncology Health Care Professional Learning Style and Optimization of Materials for Web-Based Learning: Controlled Trial With Concealed Allocation.

    abstract:BACKGROUND:Precision medicine has resulted in increasing complexity in the treatment of cancer. Web-based educational materials can help address the needs of oncology health care professionals seeking to understand up-to-date treatment strategies. OBJECTIVE:This study aimed to assess learning styles of oncology health...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.7506

    authors: Micheel CM,Anderson IA,Lee P,Chen SC,Justiss K,Giuse NB,Ye F,Kusnoor SV,Levy MA

    更新日期:2017-07-25 00:00:00

  • Program completion of a web-based tailored lifestyle intervention for adults: differences between a sequential and a simultaneous approach.

    abstract:BACKGROUND:Unhealthy lifestyle behaviors often co-occur and are related to chronic diseases. One effective method to change multiple lifestyle behaviors is web-based computer tailoring. Dropout from Internet interventions, however, is rather high, and it is challenging to retain participants in web-based tailored progr...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,随机对照试验

    doi:10.2196/jmir.1968

    authors: Schulz DN,Schneider F,de Vries H,van Osch LA,van Nierop PW,Kremers SP

    更新日期:2012-03-08 00:00:00

  • Intimate Partner Violence and Electronic Health Interventions: Systematic Review and Meta-Analysis of Randomized Trials.

    abstract:BACKGROUND:Intimate partner violence (IPV) is a major public health concern. eHealth interventions may reduce exposure to violence and health-related consequences as the technology provides a safe and flexible space for the target population. However, the evidence is unclear. OBJECTIVE:The goal of the review is to exa...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,评审

    doi:10.2196/22361

    authors: Linde DS,Bakiewicz A,Normann AK,Hansen NB,Lundh A,Rasch V

    更新日期:2020-12-11 00:00:00

  • Multiple Epidemic Wave Model of the COVID-19 Pandemic: Modeling Study.

    abstract:BACKGROUND:Intervention measures have been implemented around the world to mitigate the spread of the coronavirus disease (COVID-19) pandemic. Understanding the dynamics of the disease spread and the effectiveness of the interventions is essential in predicting its future evolution. OBJECTIVE:The aim of this study is ...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/20912

    authors: Kaxiras E,Neofotistos G

    更新日期:2020-07-30 00:00:00

  • The behavioral intervention technology model: an integrated conceptual and technological framework for eHealth and mHealth interventions.

    abstract::A growing number of investigators have commented on the lack of models to inform the design of behavioral intervention technologies (BITs). BITs, which include a subset of mHealth and eHealth interventions, employ a broad range of technologies, such as mobile phones, the Web, and sensors, to support users in changing ...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,评审

    doi:10.2196/jmir.3077

    authors: Mohr DC,Schueller SM,Montague E,Burns MN,Rashidi P

    更新日期:2014-06-05 00:00:00

  • Effectiveness of a Web-Based Computer-Tailored Multiple-Lifestyle Intervention for People Interested in Reducing their Cardiovascular Risk: A Randomized Controlled Trial.

    abstract:BACKGROUND:Web-based computer-tailored interventions for multiple health behaviors can improve the strength of behavior habits in people who want to reduce their cardiovascular risk. Nonetheless, few randomized controlled trials have tested this assumption to date. OBJECTIVE:The study aim was to test an 8-week Web-bas...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,随机对照试验

    doi:10.2196/jmir.5147

    authors: Storm V,Dörenkämper J,Reinwand DA,Wienert J,De Vries H,Lippke S

    更新日期:2016-04-11 00:00:00

  • One Digital Health: a unified framework for future health ecosystems.

    abstract::One Digital Health is a proposed unified structure. The conceptual framework of the One Digital Health Steering Wheel is built around two keys (ie, One Health and digital health), three perspectives (ie, individual health and well-being, population and society, and ecosystem), and five dimensions (ie, citizens' engage...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/22189

    authors: Benis A,Tamburis O,Chronaki C,Moen A

    更新日期:2021-01-24 00:00:00

  • Behavior Change Techniques in Physical Activity eHealth Interventions for People With Cardiovascular Disease: Systematic Review.

    abstract:BACKGROUND:Cardiovascular disease (CVD) is the leading cause of premature death and disability in Europe, accounting for 4 million deaths per year and costing the European Union economy almost €196 billion annually. There is strong evidence to suggest that exercise-based secondary rehabilitation programs can decrease t...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,评审

    doi:10.2196/jmir.7782

    authors: Duff OM,Walsh DM,Furlong BA,O'Connor NE,Moran KA,Woods CB

    更新日期:2017-08-02 00:00:00

  • Improving physician performance through Internet-based interventions: who will participate?

    abstract:BACKGROUND:The availability of Internet-based continuing medical education is rapidly increasing, but little is known about recruitment of physicians to these interventions. OBJECTIVE:The purpose of this study was to examine predictors of physician participation in an Internet intervention designed to increase screeni...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.7.4.e48

    authors: Wall TC,Mian MA,Ray MN,Casebeer L,Collins BC,Kiefe CI,Weissman N,Allison JJ

    更新日期:2005-09-02 00:00:00

  • A smart web aid for preventing diabetes in rural China: preliminary findings and lessons.

    abstract:BACKGROUND:Increasing cases of diabetes, a general lack of routinely operational prevention, and a long history of separating disease prevention and treatment call for immediate engagement of frontier clinicians. This applies especially to village doctors who work in rural China where the majority of the nation's vast ...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,随机对照试验

    doi:10.2196/jmir.3228

    authors: Chen P,Chai J,Cheng J,Li K,Xie S,Liang H,Shen X,Feng R,Wang D

    更新日期:2014-04-01 00:00:00

  • Is e-health progressing faster than e-health researchers?

    abstract::Formal Internet interventions exist in a broad context of diverse online health resources, which share elements in common like information, advice and peer support. However, most online health resources are not created by healthcare professionals. Internet interventions need to be designed to "compete" in that wider c...

    journal_title:Journal of medical Internet research

    pub_type: 评论,社论

    doi:10.2196/jmir.8.3.e24

    authors: Potts HW

    更新日期:2006-09-29 00:00:00

  • Attrition from Web-Based Cognitive Testing: A Repeated Measures Comparison of Gamification Techniques.

    abstract:BACKGROUND:The prospect of assessing cognition longitudinally and remotely is attractive to researchers, health practitioners, and pharmaceutical companies alike. However, such repeated testing regimes place a considerable burden on participants, and with cognitive tasks typically being regarded as effortful and unenga...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.8473

    authors: Lumsden J,Skinner A,Coyle D,Lawrence N,Munafo M

    更新日期:2017-11-22 00:00:00

  • The Computer-Assisted Brief Intervention for Tobacco (CABIT) program: a pilot study.

    abstract:BACKGROUND:Health care providers do not routinely carry out brief counseling for tobacco cessation despite the evidence for its effectiveness. For this intervention to be routinely used, it must be brief, be convenient, require little investment of resources, require little specialized training, and be perceived as eff...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/jmir.2074

    authors: Boudreaux ED,Bedek KL,Byrne NJ,Baumann BM,Lord SA,Grissom G

    更新日期:2012-12-03 00:00:00

  • Rhetorical Appeals and Tactics in New York Times Comments About Vaccines: Qualitative Analysis.

    abstract:BACKGROUND:Improving persuasion in response to vaccine skepticism is a long-standing problem. Elective nonvaccination emerging from skepticism about vaccine safety and efficacy jeopardizes herd immunity, exposing those who are most vulnerable to the risk of serious diseases. OBJECTIVE:This article analyzes vaccine sen...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/19504

    authors: Gallagher J,Lawrence HY

    更新日期:2020-12-04 00:00:00

  • Avatar-Based Patient Monitoring With Peripheral Vision: A Multicenter Comparative Eye-Tracking Study.

    abstract:BACKGROUND:Continuous patient monitoring has been described by the World Health Organization as extremely important and is widely used in anesthesia, intensive care medicine, and emergency medicine. However, current state-of-the-art number- and waveform-based monitoring does not ideally support human users in acquiring...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,多中心研究

    doi:10.2196/13041

    authors: Pfarr J,Ganter MT,Spahn DR,Noethiger CB,Tscholl DW

    更新日期:2019-07-17 00:00:00

  • Psychometric Properties of the Norwegian Version of the Electronic Health Literacy Scale (eHEALS) Among Patients After Percutaneous Coronary Intervention: Cross-Sectional Validation Study.

    abstract:BACKGROUND:Web-based technology has recently become an important source for sharing health information with patients after an acute cardiac event. Therefore, consideration of patients' perceived electronic health (eHealth) literacy skills is crucial for improving the delivery of patient-centered health information. OB...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/17312

    authors: Brørs G,Wentzel-Larsen T,Dalen H,Hansen TB,Norman CD,Wahl A,Norekvål TM,CONCARD Investigators.

    更新日期:2020-07-28 00:00:00

  • Impact of a Knowledge Translation Intervention on Physical Activity and Mobility in Older Adults (the Move4Age Study): Randomized Controlled Trial.

    abstract:BACKGROUND:The McMaster Optimal Aging Portal (the Portal) was launched in 2014 as a knowledge translation (KT) tool to increase access to evidence-based health information. OBJECTIVE:The purpose of this study was to understand if and how dissemination of mobility information through the Portal impacts physical activit...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,随机对照试验

    doi:10.2196/15125

    authors: Neil-Sztramko S,Smith-Turchyn J,Richardson J,Dobbins M

    更新日期:2020-02-11 00:00:00

  • Pharmacists' Perceptions of the Benefits and Challenges of Electronic Product Information System Implementation in Hong Kong: Mixed-Method Study.

    abstract:BACKGROUND:With the advancement of technology, more countries are now adopting the use of electronic product information (ePI), which refer to an electronic version of physical product inserts in a semistructured format optimized for electronic manipulation. The successful implementation of ePI has led to advantages an...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章

    doi:10.2196/20765

    authors: Fung EWT,Au-Yeung GTF,Tsoi LM,Qu L,Cheng TKW,Chong DW,Lam TTN,Cheung YT

    更新日期:2020-11-10 00:00:00

  • Cost-effectiveness and cost-utility of Internet-based computer tailoring for smoking cessation.

    abstract:BACKGROUND:Although effective smoking cessation interventions exist, information is limited about their cost-effectiveness and cost-utility. OBJECTIVE:To assess the cost-effectiveness and cost-utility of an Internet-based multiple computer-tailored smoking cessation program and tailored counseling by practice nurses w...

    journal_title:Journal of medical Internet research

    pub_type: 杂志文章,随机对照试验

    doi:10.2196/jmir.2059

    authors: Smit ES,Evers SM,de Vries H,Hoving C

    更新日期:2013-03-14 00:00:00

  • Metadata Correction: Internet Search and Krokodil in the Russian Federation: An Infoveillance Study.

    abstract::[This corrects the article DOI: .]. ...

    journal_title:Journal of medical Internet research

    pub_type: 已发布勘误

    doi:10.2196/jmir.4431

    authors: Zheluk A,Quinn C,Meylakhs P

    更新日期:2015-03-20 00:00:00