Retaining counseling staff at substance abuse treatment centers: effects of management practices.

Abstract:

:The turbulence created by the emergence of managed care has increased the importance of staff retention for substance abuse treatment centers. This study examines the relationships between management practices, organizational commitment, and turnover intention among substance abuse treatment counselors. Counselors from 345 randomly selected privately funded treatment centers were surveyed about management practices, organizational commitment, and turnover intention. Structural equation model estimates indicate significant associations between these variables. The effects of performance-based rewards and support for creativity, two measures of management practices, on turnover intention are mediated by organizational commitment. Job autonomy has a direct effect on turnover intention. Treatment center administrators may improve staff retention by systematic attention to these factors shown to enhance organizational commitment and reduce counselors' intentions to quit. Such steps may include increasing counselor autonomy, providing rewards for strong job performance, and establishing a work environment that supports creativity and innovation.

journal_name

J Subst Abuse Treat

authors

Knudsen HK,Johnson JA,Roman PM

doi

10.1016/s0740-5472(02)00357-4

subject

Has Abstract

pub_date

2003-03-01 00:00:00

pages

129-35

issue

2

eissn

0740-5472

issn

1873-6483

pii

S0740547202003574

journal_volume

24

pub_type

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