The management of patient complaints and dissatisfaction.

Abstract:

:Patient satisfaction is an integral component of the measurement of health care quality. Proper attention to patient complaints is one part of a patient satisfaction management strategy aimed at revealing and alleviating the causes of patient dissatisfaction.

authors

Schwartz LR,Overton DT

subject

Has Abstract

pub_date

1992-08-01 00:00:00

pages

557-72

issue

3

eissn

0733-8627

issn

1558-0539

journal_volume

10

pub_type

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