Abstract：
PURPOSE:Current increase and complexity of medical tests and surgical procedures at outpatient department (OPD) require OPD nurses to have customer orientation focusing on various customers' interests and needs. The purpose of this study was to identify the factors associated with customer orientation in nurses working at OPD of hospitals. METHODS:The study used a descriptive correlational design with cross-sectional survey. The study settings were four general hospitals in Seoul and its metropolitan area. Data were collected from 138 OPD nurses from general hospitals. Study variables were personal traits, emotional intelligence, internal marketing, service management and customer orientation. RESULTS:Factors associated with customer orientation were identified as conscientiousness from personal traits (β = .37, p < .001), emotional intelligence from individual characteristics (β = .21, p = .032), and internal marketing from environmental characteristics (β = .21, p = .001). CONCLUSIONS:Hospital administrators should support OPD nurses to cultivate sincere and sociable personal traits and emotional intelligence, and to consider employees as internal customers to improve patient-oriented services and satisfaction.
journal_name
Asian Nurs Res (Korean Soc Nurs Sci)journal_title
Asian nursing researchauthors
Kim B,Lee Jdoi
10.1016/j.anr.2015.10.005subject
Has Abstractpub_date
2016-03-01 00:00:00pages
18-24issue
1eissn
1976-1317issn
2093-7482pii
S1976-1317(15)00088-2journal_volume
10pub_type
杂志文章abstract：PURPOSE:There is growing interest in synthesizing qualitative research. Stroke is a very common cause of disability often leaving stroke survivors dependent on their family. This study reports an interpretive review of research into subjective experience of families with stroke survivors based on the components of the ...
journal_title：Asian nursing research
pub_type： 杂志文章,评审
doi：10.1016/j.anr.2015.03.005
更新日期：2015-09-01 00:00:00
abstract：PURPOSE:Weight gain after diagnosis of breast cancer is a profound issue that may negatively impact cancer prognosis. However, most existing research on weight change has been conducted in Western countries. In addition, several factors related to weight gain have been reported; however, the evidence is inconsistent. T...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2013.09.002
更新日期：2013-12-01 00:00:00
abstract：PURPOSE:Physical activity is important for postpartum women. The objective of this study was to evaluate bladder symptoms, fatigue, and physical activity according to time after birth and birth modes. METHODS:This was a cross-sectional study using web-based questionnaire or one-to-one contact. A total of 290 women aft...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2017.03.002
更新日期：2017-03-01 00:00:00
abstract：PURPOSE:Metabolic syndrome is an important cluster of coronary heart disease risk factors. However, it remains unclear to what extent metabolic syndrome is associated with demographic and potentially modifiable lifestyle factors among Korean persons with physical disabilities. This study aimed to determine the prevalen...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2018.02.001
更新日期：2018-03-01 00:00:00
abstract：PURPOSE:This study aimed to explore the influence of nurse work environment and patient safety culture in hospital on instances of missed nursing care in South Korea. METHODS:A cross-sectional design was used, in which a structured questionnaire was administered to 186 nurses working at a tertiary university hospital....
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2018.04.003
更新日期：2018-04-20 00:00:00
abstract：PURPOSE:This study was conducted to develop and test a hypothetical stage model of workplace self-protective behaviors with respect to blood transmitted infections and musculoskeletal injuries for Korean nurses. METHODS:A nonexperimental, cross-sectional study design was adopted. The study participants were 320 nurses...
journal_title：Asian nursing research
pub_type： 杂志文章,多中心研究
doi：10.1016/j.anr.2014.05.003
更新日期：2014-06-01 00:00:00
abstract：PURPOSE:The purpose of this project was to explore the parental experience of making a "do not resuscitate" (DNR) decision for their child who is or was cared for in a pediatric intensive care unit in Taiwan. METHODS:A descriptive qualitative study was conducted following parental signing of a standard hospital DNR fo...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2013.12.002
更新日期：2014-03-01 00:00:00
abstract：PURPOSE:Some patients with respiratory failure fail initial weaning attempts and need prolonged mechanical ventilation (MV). Prolonged MV is associated with many complications and consumption of heathcare resources. Objective weaning indices help staffs to identify high-potential patients for weaning from the MV. Tradi...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2020.01.002
更新日期：2020-02-01 00:00:00
abstract：PURPOSE:The purpose of this study was to summarize and analyze families' experiences of end-of-life care by conducting a systematic review of peer reviewed journals both in Korea and abroad. BACKGROUND:Families play an increasingly important role in care and medical treatment, acting as caregivers or decision makers r...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/S1976-1317(09)60004-9
更新日期：2008-12-01 00:00:00
abstract：PURPOSE:Differing lifestyle, nutritional, and genetic factors may lead to a differing stiffness index (SI) determined by quantitative ultrasound in elderly men and women. The purpose of this study was to determine SI and the gender-specific factors associated with low SI in a Korean elderly cohort. METHODS:This was a ...
journal_title：Asian nursing research
pub_type： 杂志文章,多中心研究
doi：10.1016/j.anr.2015.05.006
更新日期：2015-09-01 00:00:00
abstract：PURPOSE:Health literacy has been attracting increasing attention because low health literacy is considered an important predictor of adverse health outcomes in many chronic conditions, including diabetes. However, it is unclear how health literacy is associated with health outcomes. The purpose of this study was to for...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2016.01.005
更新日期：2016-03-01 00:00:00
abstract：PURPOSE:There are few studies globally regarding the barriers to restraint-reduction. The purpose of this study was to describe the views of nursing staff (both nurses and geriatric care assistants) regarding the barriers to reducing physical restraint use in Korean nursing homes. METHODS:Forty registered nurse and ge...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2012.10.007
更新日期：2012-12-01 00:00:00
abstract：PURPOSE:To examine and describe perceived health status and depression symptoms among Acute Coronary Syndrome (ACS) survivors, and to examine their relationship during survivors' recovery phase. METHODS:A prospective design was used to test changeability of the key variables over a 1-month period for a cohort group of...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/S1976-1317(11)60002-9
更新日期：2010-12-01 00:00:00
abstract：PURPOSE:This study aimed to identify the physical function test differences between the faller group and the nonfaller group in a sample of the community-dwelling elderly. METHODS:This study used a nonexperimental two-group-comparative study design. The participants were 356 people aged 65 years and over living in an ...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2012.03.001
更新日期：2012-03-01 00:00:00
abstract：PURPOSE:The purpose of the present study was to assess whether salivary human herpesvirus (HHV)-6 acted as a new sensitive stress marker, providing a reliable indicator of stress among shift work nurses. Salivary HHV-6, immunoglobulin (Ig) A and mood states were compared among nurses who worked day shifts only and nurs...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/S1976-1317(08)60039-0
更新日期：2008-09-01 00:00:00
abstract：PURPOSE:The purpose of this study was to evaluate the clinical usefulness of the Critical Patient Severity Classification System (CPSCS) and Glasgow Coma Scale (GCS) for critically ill neurological patients and to determine the applicability of CPSCS and GCS in predicting their mortality. METHODS:Data were collected f...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2013.01.002
更新日期：2013-03-01 00:00:00
abstract：PURPOSE:Increased fibrinogen levels may trigger cardiac events in patients with atherosclerosis. Early control of fibrinogen levels before the progression of atherosclerosis that occurs with aging and menopause may benefit women, but the effects of exercise on fibrinogen levels as a preventive value have not been exami...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/S1976-1317(08)60027-4
更新日期：2008-03-01 00:00:00
abstract：PURPOSE:Chest physiotherapy (CPT) is commonly used for mechanically ventilated patients, but little is known about its physiological effects, particularly in patients with acute lung injury (ALI). The aim of the study was to determine the benefits and risks of delivering multimodal respiratory physiotherapy to mechanic...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/S1976-1317(11)60014-5
更新日期：2011-03-01 00:00:00
abstract：PURPOSE:Patient participation in care is considered a core component of high-quality nursing care and medical treatment. In the context of cancer care in Thailand, we know very little about the way patient participation in care is perceived and enacted. The aim of this study was to explore Thai oncology nurses' percept...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2018.08.004
更新日期：2018-09-01 00:00:00
abstract：PURPOSE:This study is to evaluate the psychometric properties of the Korean version of the Self-Efficacy of Evidence-Based Practice (SE-EBP) scale, which was originally developed by Chang and Crowe. The beta-version of the SE-EBP is a modified version of the original SE-EBP, which measures the clinical nurses' confiden...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2016.05.003
更新日期：2016-09-01 00:00:00
abstract：PURPOSE:We aimed to assess the chief complaints (CCs) of elderly individuals on presentation to the emergency department (ED) according to gender, age, and disease-related and injury-related visits. METHODS:The 2014 registry database of the National Emergency Department Information System in South Korea, which include...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2016.10.001
更新日期：2016-12-01 00:00:00
abstract：PURPOSE:This study examined whether depressive symptoms and health-promoting lifestyle behaviors mediate the association between perceived stress and quality of life (QoL) in university students. METHODS:Using a cross-sectional survey, Korean university students (N = 187, Mage = 23.97 years; 54.0% Woman) completed str...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2018.08.001
更新日期：2018-09-01 00:00:00
abstract：PURPOSE:The purpose of this study was to examine the evidence of programmatic and teaching initiatives implemented by nursing faculty to enhance the academic success rates of ethnically diverse students (EDS). METHODS:A search of the literature in the Cumulative Index to Nursing and Allied Health Literature and MEDLIN...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2012.05.005
更新日期：2012-06-01 00:00:00
abstract：PURPOSE:This study was aimed to evaluate the methodological issues and comprehensiveness of workplace bullying instruments and to suggest a taxonomy of psychological abuse. METHODS:Nineteen instruments applied in health care organizations and 469 questionnaire items mainly regarding psychological abuse were collected ...
journal_title：Asian nursing research
pub_type： 杂志文章,评审
doi：10.1016/j.anr.2017.10.001
更新日期：2017-12-01 00:00:00
abstract：PURPOSE:Around the world, male nurses face a variety of difficulties within clinical settings; accordingly, a large number of male nurses consider changing their occupation. In particular, male nurses in a number of Asian countries with a Confucian heritage experience difficulties. Thus, the purpose of this study was t...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2018.04.002
更新日期：2018-04-13 00:00:00
abstract：PURPOSE:In Korea, most elderly with dementia receive care from family members, yet little research is available on the experience of dementia-related anxiety in middle-aged female caregivers for a family member with dementia. The purpose of this study was to describe the lived experience of dementia-related anxiety in ...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2016.02.001
更新日期：2016-06-01 00:00:00
abstract：INTRODUCTION:The number of breast cancer women has increased dramatically in Korea. The cause is perceived to stem from adaptation to a westernized life style which increases body mass index (BMI). However, there are no meta-analysis data available that could help in understanding the relationship between Korean female...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/S1976-1317(09)60014-1
更新日期：2009-03-01 00:00:00
abstract：PURPOSE:This study aimed to examine the relationship between depressive mood and physical and socio-environmental variables of community-dwelling elderly. METHODS:This study was designed as a cross-sectional descriptive survey. The setting was two elderly welfare centers and two public health centers in Korea. The sub...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/S1976-1317(09)60023-2
更新日期：2009-09-01 00:00:00
abstract：PURPOSE:To explore the current trends in theoretical works related to transcultural nursing through an integrated literature review. METHODS:The literature on theoretical works related to transcultural nursing during the past 10 years was searched through multiple databases and reviewed to determine themes reflecting ...
journal_title：Asian nursing research
pub_type： 杂志文章,评审
doi：10.1016/j.anr.2018.08.006
更新日期：2018-09-01 00:00:00
abstract：PURPOSE:The purpose of this study was to develop and preliminarily evaluate the reliability and validity of the Symptom-Management Self-Efficacy Scale-Breast Cancer (SMSES-BC) related to chemotherapy. METHODS:The study included three stages. This paper presents the results of stage 2 and stage 3. In total, 34 items in...
journal_title：Asian nursing research
pub_type： 杂志文章
doi：10.1016/j.anr.2015.09.001
更新日期：2015-12-01 00:00:00
