Abstract:
:The opening sequence of an emergency call influences the efficiency of the ambulance dispatch time. The greeting sequences in 105 calls to a South African emergency service were analysed. Initial results suggested the advantage of a specific two-part opening sequence. An on-site experiment aimed at improving call efficiency was conducted during one shift (1100 calls). Results indicated reduced conversational repairs and a significant reduction of 4 seconds in mean call length. Implications for systems and training are derived.
journal_name
J Health Psycholjournal_title
Journal of health psychologyauthors
Penn C,Koole T,Nattrass Rdoi
10.1177/1359105315625357subject
Has Abstractpub_date
2017-09-01 00:00:00pages
1256-1264issue
10eissn
1359-1053issn
1461-7277pii
1359105315625357journal_volume
22pub_type
杂志文章abstract::The aim of the study was to measure psychological distress in women with breast symptoms over a period of three months following an outpatient appointment at a rapid access symptomatic breast clinic. Women were recruited (N = 150) at the weekly clinic and psychological distress was measured using the Hospital Anxiety ...
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